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dmsf
Participating Frequently
December 30, 2022
Question

Can't install substance integration tools macOS Apple silicon

  • December 30, 2022
  • 1 reply
  • 296 views

I downloaded the plugin from the bottom of this page https://www.adobeprerelease.com/beta/68A24EE2-2EA8-416F-D95B-23B8E64E5DE8# all platforms prerelease v7,  installed it in Blender>edit>preferences> addons. I downloaded the integration tools, Mac-Substance 3D Integration Tools v. 1.4.3, from this page as well. https://www.adobeprerelease.com/beta/68A24EE2-2EA8-416F-D95B-23B8E64E5DE8#. 

When I enable the addon and click "update tools" it does nothing. No window pops up, nothing shows up in the log.

I disabled and removed the plugin, deleted the zip and restarted the computer before redownloading and trying to reinstall several times. I've gone to activity monitor and force-quit every single process related to adobe or substance and tried again. Nothing. 

I've tried downloading the substance addon from this page https://substance3d.adobe.com/plugins/substance-in-blender/?sdid=JQVGW67L&mv=search&gclid=CjwKCAjwo_KXBhAaEiwA2RZ8hDLlHs-bgzxHbrnhg_CCkQO3qPUXx07N4kyXHbWZMk6p_6E7PtM_0RoCZc4QAvD_BwE and followed the link from there to download the integration tools https://www.adobeprerelease.com/beta/68A24EE2-2EA8-416F-D95B-23B8E64E5DE8# but when installing them that way it throws an error that the service could not be started. 

I'm kind of at a loss here.

This topic has been closed for replies.

1 reply

S
Community Manager
Shwetha23063442qtvsCommunity Manager
Community Manager
January 12, 2023

Hi,

The issue is probably because you're using an old version of the plugin. And make sure the engine is running on Rosetta.

Here are the steps for fresh installation:
- uninstall the plugin
- uninstall the Substance Integration Tools
- check if there is an instance of Substance Remote Engine running in the activity monitor, if so kill the process
- reinstall the plugin (Please download the latest plugin here: https://substance3d.adobe.com/plugins/substance-in-blender/#:~:text=The%20Substance%203D%20add-on,optimized%20features%20for%20enhanced%20productivity.&text=The%20add-on%20is%20in%20public%20 )

- reinstall the integration tools 


Thanks!

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