Participant

Question

Substance 3D Plugin for Unreal Engine 5 in Germany not available

12 replies
1754 views
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Hi everyone.

On the marketplace for epic games it says that:

This product is not available in your region.

How can i use subastane for my projects?

Thanks in advance!

jessi

UE5

S

Shwetha23063442qtvs

Community Manager

Hi everyone,
Just a quick heads-up, the Substance plugin for Unreal Engine is now available again in the EU region! If you’ve been waiting on this, you’re all set to go. Let us know if you run into any issues. Thank you for your patience!

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G

Gnep6

Participant

Thank you very much!

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T

thatkidmjk

Participant

Any update jezz...

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S

Shwetha23063442qtvs

Community Manager

Hi, We’ve completed the necessary steps on our end and are now waiting on Epic to process the legal documents. We’ll keep you posted as soon as the plugin becomes available again.

Thanks for your patience!

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G

Gnep6

Participant

this is very needed!

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S

Shwetha23063442qtvs

Community Manager

We're are actively working with our legal team on this. We'll update you as soon as we resolve this issue. Sorry for the inconvenience.

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J

jonathan_5546

Participant

Hello Everyone,

any news on the state of this issue? As an Unreal Engine dev this plugin is very important for my worklfow.

Best Regards

Jonathan

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S

Shwetha23063442qtvs

Community Manager

Hi,
We're waiting for an update from our legal team on this. We'll update you as soon as we hear something. Sorry for the inconvenience.

Thanks!

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aldom77293441

Participant

Hi Jessi, thanks for reaching out and apologies for the inconvenience. We are looking into this to see if any region locks are set up on our end. To clarify, where exactly does this error appear? Could you possibly attach a screenshot of the message? Additionally, have you been able to download our plugin in the past?

Best,
Aldo

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E

Enchanting_Cadence0445Author

Participant

Hi Aldo,

i attached a screenshot. When i click on learn more, this side is linked: https://www.epicgames.com/site/de/marketplace-disclosure-requirements

I didnt try to downloaded it in the past. I think this data security rule from germany is quite new 😞

I also wrote epic games. They answered this:

Thank you for contacting Fab Support!

Thank you for reaching out to us. The seller has not yet declared their trader status on Fab as required by the DSA. Because of this, the listing may not be obtainable to users within the EU.

Please let us know if you need anything further.

Thanks,
The Fab Team

Thank you in advance!

Jessi

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M

Martin26063893kksj

Participant

I can confirm this plugin is not available in Denmark either as our team is unable to install it. Looks to be the same issue as the as mentioned above. We would also really appreciate if this became available as it looks to be an amazing plugin.

Kind regards

Martin

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