Substance Plugin for Maya 2018 fails to load

Question

Hi!After installing the Substance plugin in Maya 2018.7/Arnold v4021 in my OSX 10136, I am having this error:// Error: file: /Applications/Autodesk/maya2018/Maya.app/Contents/scripts/others/pluginWin.mel line 290: initializePlugin function failed (substancemaya) // Despite this, once in Hypershade/Create(2D textures/Substance NodeMaya just crashes...! Thanks for ANY help!  LAO

Aldo_3D · Answer

Hi @LAOMUSIC ARTS , thanks for reaching out and providing the additional screenshots. I would recommend trying an uninstall of the plugin files first then downloading the latest version of the plugin for Maya 2018 that can be found at the bottom of our plugin page here.

First navigate to Applications > Substance 3D for Maya. Move the 2018 folder to another location in case you need to restore to this.
Download the updated plugin version.
Run the installer.
Once it is done, open maya and enable all plugin modules.

Let me know if using the updated version resolved the issue, and if not we can investigate further.

-Aldo

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