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Scott-H25
Participant
Apr 10, 2020 4:28 PM UTC
Question

Administrator privlege needed

I am trying to un-install FrameMaker 2019 from Control Panel and I am getting the message "Administrator privilege needed to proceed with the install.  Please click Retry to install again after providing the necessary permissions (Error Code 24)".  I have also tried running the command listed here https://community.adobe.com/t5/framemaker/filemaker-2019-silent-uninstall/td-p/10454737?page=1  and get the same error.  I don't care if the install is silent or not.

 

According to my search online Error Code 24 is that I cancelled the install, the user account being used is in the administrators group on the computer.

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4 replies

apuwdm2
apuwdm2
Inspiring
Apr 14, 2020 10:14 AM UTC

Hi Scott,

 

You could use a program like Revo Uninstaller to scrub the registry clean and remove any trace of previous installations. https://www.revouninstaller.com/ . I think the program is available as a fully functional trial version.

 

Regards


Apurva

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Scott-H25Author
Participant
Apr 14, 2020 2:14 PM UTC

The software that I am allowed to install on our computers is heavily restricted so that is not an option but thank you for the feedback.

 

I don't know why it is so hard to get rid of Adobe's products that they they needed to provide the CC cleaner listed above.

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    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    Apr 10, 2020 7:38 PM UTC

    When "normal" uninstalls of Adobe apps fail on my machine, I use the AdobeCreativeCloudCleanerTool.exe, which you can search for online.

     

     

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    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    Scott-H25Author
    Participant
    Apr 13, 2020 11:16 AM UTC

    I ran the tool you mentioned and checked Add/Remove programs says that the product was un-installed but I am able to launch the application so obviously its not gone, now when I run the tool again it doesn't show up as an application that can be removed.

     

     

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