Administrator privlege needed

Forum|Forum|5 years ago
April 10, 2020
2 replies
1261 views

I am trying to un-install FrameMaker 2019 from Control Panel and I am getting the message "Administrator privilege needed to proceed with the install. Please click Retry to install again after providing the necessary permissions (Error Code 24)". I have also tried running the command listed here https://community.adobe.com/t5/framemaker/filemaker-2019-silent-uninstall/td-p/10454737?page=1 and get the same error. I don't care if the install is silent or not.

According to my search online Error Code 24 is that I cancelled the install, the user account being used is in the administrators group on the computer.

This topic has been closed for replies.

apuwdm2

Inspiring

Hi Scott,

You could use a program like Revo Uninstaller to scrub the registry clean and remove any trace of previous installations. https://www.revouninstaller.com/ . I think the program is available as a fully functional trial version.

Regards

Apurva

S

Scott-H25Author

Participant

The software that I am allowed to install on our computers is heavily restricted so that is not an option but thank you for the feedback.

I don't know why it is so hard to get rid of Adobe's products that they they needed to provide the CC cleaner listed above.

Matt-Tech Comm Tools

Community Expert

When "normal" uninstalls of Adobe apps fail on my machine, I use the AdobeCreativeCloudCleanerTool.exe, which you can search for online.

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

S

Scott-H25Author

Participant

I ran the tool you mentioned and checked Add/Remove programs says that the product was un-installed but I am able to launch the application so obviously its not gone, now when I run the tool again it doesn't show up as an application that can be removed.

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