FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

Thank you for the tips and hand-holding. I did an uninstall, a complete shut down and reboot and reinstall. That did the trick.
When I initially upgraded to 9 Pro, the other applications worked just fine going to PDF - Illustrator, Photoshop, etc - it was just Framemaker that had a problem.

Thanks for your help.
Martha

Martha:

Acrobat 9 installation is fraught with problems. All four writers who tried to install it at one customer location had problems getting the A'9 to work properly after installation -- and the problems were all slightly different.

And so too were the responses given by Adobe support. In one case A'Support recommended running a cleanup tool, in one case it insisted that the program should install with the same serial number as the Tech Comm Suite that putatively includes A'9, and in another case it simply "punted" and gave the I.T. folks a new, separate serial number to circumvent the otherwise unresolvable installation problems.

Apparently we can add sending people with A'9 problems to the FrameMaker forum to that list...

Cheers & hope this helps,
Riley

Martha,
When you do the search, did you specify hidden and system files/folders too, on the Advanced search tab?
Adobe stores a lot of stuff in your %temp% directory and under, and a regular search wouldn't find that.

Art

I'd definitely try a reinstall -- (did you remove all traces of your previous Acrobat versions before you installed the new one?)

I'd uninstall using Add / Remove programs. Then check to see whether there are any "Adobe PDF" (or similar) named printers on your system, and if so delete them. Then do a COLD reboot (cold rather than just warm because I'm probably too paranoid about "stuff" hanging around) and only then do a reinstall.

What an excellent idea. I did just that - a wild new joboptions name and then searched my C drive for it. It never found it!! Do you think the program hiccuped during install and maybe I should uninstall and then reinstall?

I'm not sure where the joboptions are in Acro9, so what I'd suggest is just going into the joboptions dialog and doing a "Save As" to create a new joboptions file, name it something indelibly memorable, and then search your C:\ drive for that filename -- don't put a "joboptions" extension on the search, in case they've changed the extension name too (who, them??).

They could be under a specific user's \Documents directory, or in the \Program Files, or ....

Well whaddya know? I went to Adobe Support and they sent me to the Framemaker forum.....

Anyway, if you could explain how/where I find the job options file location (I assume Frame is looking in one place and now it's in a different place)?

The job options file location might have changed from one version to the other -- Adobe's done that before.

Martha,

I would expect Distiller 9 to find and pick up the job options that you prepared in 8, but if it hasn't, that may be the install-related hook. (I've only set this up a couple times myself, but I seem to recall the options being copied forward.) I don't think the installation shouldn't trash existing user data / settings.

Because it isn't finding them, you may have to recreate them, and then use the PDF Printer Settings to link them to the documents.

Art

This might be an install issue? OK, I'll check with adobe support.

I always print the book using the Adobe printer, as I have set up different color profiles depending on if it is just a proof, or ready for high res off-set printing. It seems loading Acrobat 9 Pro wiped out all these profiles.

How do I check the parameters stored with the book?
Thanks for your help.