Framemaker 12 keeps crashing when attempting to update book

Forum|Forum|9 years ago
February 27, 2017
2 replies
1301 views

Can anybody help? This has been happening for the past two days whenever I try to update a book. It seemed to crash when encountering a cross-reference, which I deleted, but it still thinks it is there and continues to crash. I sent the log file to fmerror@adobe.com, and I also found something in this forum that sounded similar, but there were no specific instructions on how to fix it -- something to do with structured versus unstructured? I am on Windows 7 Pro. Thanks!

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Barb Binder

Community Expert

Good morning, TechWriterKat2.

It seems like you have isolated the issue that is causing the crash/internal error, and have discovered the workaround. I'm all about doing whatever it takes to get my job out the door—ideally without curse words or tears. If moving the project folder over to a local drive to update it works, and moving it back meets the SCC requirements, then that's what I'd do until you can resolve the issues on the original drive.

~Barb at Rocky Mountain Training

Barb Binder

Community Expert

What happens if you open all the files in the book prior to updating the book? (Shift + Open all Files in Book with cursor in the book window)

~Barb at Rocky Mountain Training

TechWriterKat2Author

Inspiring

Funny you should mention that, because another thing that was causing this same crash (last night) was selecting all the files in the book, and going to View-->Show/Hide Conditional Text.

FYI, just tried what you suggested, and it crashed again.

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