Framemaker structure 2019 wont launch

I installed framemaker on a surface pro i can login under admin login but when new user launch framemaker nothing happen.

i added the user  as local admin and made sure c:\user\appsdata\roaming\adobe\framemaker have full access to the path but still no luck in launching Framemaker

i have 3 new user with the same problem no error come up

but when i log to the surface pro my self i can open framemaker.

in the past i was advised to check regedit and change to %userprofile%\documents that use to fix it but not anymore.

any help is appreicated