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andves
Participant
Apr 8, 2018 12:20 AM UTC
Answered

FrameMaker won't publish from DITA, doesn't see my JRE installation

Hello everyone,

I recently got FrameMaker 2017 on my computer. I started making some DITA XML files and tried to publish to a number of the default outputs. Every time, they give me this message: "Failed to publish. Check if JRE is installed." I have Java installed, and even when I check in the windows command line, I see that Windows can detect the Java Runtime Environment. I've been trying to figure out what the problem is for the better part of a day, and haven't been able to find a solution online. Any help would be appreciated.

Thanks

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Jeff_Coatsworth
Jeff_CoatsworthCorrect answer
Community Expert
Dec 4, 2019 1:08 PM UTC

Solution from another post - https://community.adobe.com/t5/framemaker/are-you-getting-failed-to-publish-check-if-jre-is-installed-error-even-after-having-jre-installed/td-p/10779514 -

"It is frustrating when you are trying to get something done and you get an error message that you least expected. Don’t worry, we know how to fix it. One of the main reasons for this is incorrect version of JRE on your system is that you are using an incompatible version of JRE. If you are using a 32-bit system, make sure you have 32-bit version of JRE installed. Similarly, on a 64-bit system, you must have 64-bit JRE. If you mix it, then FrameMaker will fail to recognize it."

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6 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity ExpertCorrect answer
Community Expert
Dec 4, 2019 1:08 PM UTC

Solution from another post - https://community.adobe.com/t5/framemaker/are-you-getting-failed-to-publish-check-if-jre-is-installed-error-even-after-having-jre-installed/td-p/10779514 -

"It is frustrating when you are trying to get something done and you get an error message that you least expected. Don’t worry, we know how to fix it. One of the main reasons for this is incorrect version of JRE on your system is that you are using an incompatible version of JRE. If you are using a 32-bit system, make sure you have 32-bit version of JRE installed. Similarly, on a 64-bit system, you must have 64-bit JRE. If you mix it, then FrameMaker will fail to recognize it."

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Apollo102
Apollo102
Inspiring
Apr 8, 2018 9:29 PM UTC

Is your setting of the variable JAVA_HOME correct or done?

Regards

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andvesAuthor
Participant
Apr 9, 2018 1:04 AM UTC

Yes, I set up JAVA_HOME. When it didn't work, I tried every value for it that seemed reasonable and it still hasn't worked.

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SuzieC2014
Inspiring
May 25, 2018 4:15 PM UTC

I had the same problem recently. Make sure you have the right JRE installed. For FrameMaker 2017, since it's 32-bit you need the 32-bit JRE. If your Java is installed in, for example: C:\Program Files\Java, you don't have the right one.

It needs to be in C:\Program Files (x86)\Java.

You can have both 32 bit and 64 on your computer.

I'm not an expert in things Java but this is what worked for me.

You can google "download JRE 32 bit" to find the links to the download.

Hope this helps.

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