Problem Creating Postscript File with FrameMaker 7.2

Hi,

I pointed out earlier that a troubleshooting step might be to uninstall Acrobat 6 (all parts of it) and install Distiller 7 and see what happens.

>I have Acrobat 6 and a 7.x Reader(not Distiller 7) installed.

Which really means you should uninstall all Acrobat software and then reinstall Acrobat of one version, i.e. only Reader 7 or only Acrobat 6. However, I do recall you have to wait for your IT staff to make that happen.

Cheers,

Sean

I suspect that the fact that you had ppds that were named something-7 means that sctually you had installed distiller 7, maybe by accident when upgrading FM.

I'm 99.9% sure that FM 7.2 will be fine with Acrobat Pro 6. No, make that 99.99%. Just get re-installing. ;-)

Cheers, Rebecca

Currently I have Acrobat 6 and a 7.x Reader(not Distiller 7) installed. Someone pointed out earlier, FrameMaker 7.2 should only use Distiller 7. (I think it was documented by FrameMaker somewhere).

Acrobat Pro 6 includes distiller, and you should get perfectly okay PDFs out of it. We're still doing fine with Acrobat Pro 5 and FM 7.0.

Cheers, Rebecca

If you have both Acrobat 6 and Distiller 7 installed, you must uninstall all Acrobat products, choose one version, and install it.

I don't know but would expect Acrobat 6 to work with FM 7.2. If you try that combo, choose NOT to install Distiller 7 and the associated printer.

Cheers,

Sean

I have now update to Frame7.2p158. Unfortunately, it still did not solve my problem.

I guess another round of troubleshooting. Regarding installing a single Acrobat version, I am in a dilemma. I have Acrobat Professional 6 and Distiller 7 (the person-in-charged is not yet back from the business trip so I will assume my Frame7.2 comes with Distiller 7). Distiller 7 is supposed to work hand-in-hand with Frame 7.2. But, I will lose all features that comes with Acrobat Professional and there is a reason why we bought the software. If, I restrict myself to Acrobat Professional 6, my Frame7.2 might not produce the correct pdf each time. From a user point of view, it is funny how Adobe approaches this multi-version issue. I am sure it is more a software/ programming issue.

>Since Adobe PDF has become part of MS Word 2003 and Excel 2003 when Distiller 7 is installed, has anyone follow Isaacs suggestion with Adobe and Microsoft surrect releases and had no problem?

My reading of the article leads me to believe the article relates to the Acrobat family of products, and not to a wider set of Adobe or Microsoft products. Also, my understanding is that Distiller 7 is not available as a standalone product (IOW, you must get it with Acrobat, or FrameMaker, etc., but you cannot buy just Distiller). Furthermore, I thought explicit support for Word and Excel comes from the PDFMaker plugin that is part of Elements/Standard/Professional/3d? So, my expectation is that if I uninstall/reinstall Elements/Standard/Professional/3d, then the plugin will be uninstalled/reinstalled. Finally, though Acrobat 6 is specifically mentioned, the discussion seems pertinent to Acrobat 7 and the summary seems not version specific:

>Simply stated, Adobe does not support concurrent installation of
multiple versions or combinations of Acrobat or Acrobat/Adobe Reader
on a single system, no "ifs," "ands," or "buts" about it!

Joboptions can be backed up but I don't believe they work across more than one version.

Regards,

Sean

If we have systems (PSs) that have Acrobat and Acrobat reader working with no problems, do we know if what Dov Isaacs says holds true to the current releases as well? His references have been to Acrobat 6 and early Acrobab reader releases. One would think Adobe got the hint, that people may have both?
The article suggests that a number of related Adobe products would have to uninstalled and re-installed. Since Adobe PDF has become part of MS Word 2003 and Excel 2003 when Distiller 7 is installed, has anyone follow Isaacs suggestion with Adobe and Microsoft surrect releases and had no problem? Also what happened to any custom settings in Distiller and other Adobe products ?

HAs anyone the actural email or article that Isaacs talks about that explains the reason that Adobe Reader and Acrobat should not be installed on the same machine? As noted this has never been a problem with Window 2000 systems I have and those that I work with (including the foreign versions of Reader). I neeed some documented proof to have IT department delete it from my two PCs. Even if I delete it, this company has a script that reinstalls software that they want on all PCs.

I'd take the 100% CPU usage as yet more evidence that it'd be a good idea to kill your Acrobat installation.

Cheers, Rebecca