Problem Creating Postscript File with FrameMaker 7.2

Yes, do the updates in order. Suggest you download the updates, do not do open from web site, for me on a T1 line. it never works.

At least you may be one step closer to solving your problem. You need to find out what file in the book is stopping the PDF from completing. Have you looked for or at the log file and what page its aborting?

I can only answer for Windows 2000, Distiller does not uses 100% CPU average around 70%. But then this has a lot to do on the PC, memory, settings, graphics, etc.

I am using FrameMaker 7.2b128. Looks like I better download the latest update. But wait, according to the dowload details on http://www.adobe.com/support/downloads/detail.jsp?ftpID=3332, version 7.2p158 is meant for updating 7.2b144. And according to http://www.adobe.com/support/downloads/detail.jsp?ftpID=3186, 7.2b144is a update version for 7.2b128. Now do I need to do 2 updates - first to 7.2b144 then 7.2p158?

I have never have the "Generate Seperate PDF Document for each file" turned on.

I have managed to find one problem with one of the file and now I can generated the book to PS in one step (whether I open all the files or not produce the same result). The produced PS file, however, I am still unable to distilled successfully.

Another interesting observation I have is when ever I tried distilling a PS file, my CPU Usage is 100% (observed from Windows Task Manager). Did not realise Distiller is such a resouce hungry monster.

Hi Adobe1 and Sherman

You can make a PDF or a PS file from a book without opening all the files first - if AND ONLY IF Framemaker can open every file in the book without an error. If it can't, the PDF/PS process fails. Any error that means you have to click on a dialog box when you open the file will do it.

Adobe1, try this first on Monday. It's a lot easier than reinstalling all your programs!

Sherman, the source of emphatic, official comments about Adobe only supporting one version of Acrobat at a time is ... Dov Isaacs. I think I've kept a message from him about it in my work email. I'll try and find it on Monday. However, a lot of people seem to have functional set-ups with multiple versions, so if your set-up works, I wouldn't worry about it. It's just another thing to check out if your system seems to be munged.

Cheers, Rebecca

Thought I would see what happens if you don't open any files in a book and want to know what happens when you do a "Save Book As" to generate a PDF. Works.

Another suggestion Monday, when you click on Save Book As, try checking off "Generate Seperate PDF Document for each file" and see what you get.

I will only be able to check the actual version of my FrameMaker when I return to work this coming Monday. The FrameMaker 7.2 was a new installed, not an upgrade. The sequence I installed: Frame 7.2, Abvrobat Reader 7 (I think it was installed the same time as Frame 7.2) then Acrobat Professional 6.

Again, can only tried the open book when I return to work. So far, I have never open files per say when I generate PS. I create a "book" and added all the files in the book. When I ask FrameMaker to produce PS files (either by Selected Files or Print Book or Save As (pdf), there is a line at the bottom of the book showing each specific file is being open and close by FrameMaker in the background. Will definitely tried the Open File method.

1adobe_use--I agree that if you have ANY version of Acrobat, there is no reason to have Acrobat reader on your system. However, having it does not cause problems. Company policy here is to have Acrobat reader even with Acrobat.

To my knowledge NO PPD is ever required or used for Acrobat reader.

Who asked about Adobe Distiller Printer? Seems there was one in Acrobat 5.x for windows and used with FrameMAker 6.0 on Widows

When you noted that you have problems with FM 7 and Distiller 7, I still believe the problem is in FM, not Distiller. On one of my 2 pcs I have FM 7.0p492 and Distiller 7 and on the second PC FM 7.2P158 and can go back and forth with FM files with no problems.

If you have a licensed copy of FM 7.2 and have access to the CD you can install Distiller 7 with no problem. To verify, call Adobeat 800.833.6687 and they can check .YES there is a charge for upgrade from 7.0 to 7.2.

One of the question we may never have asked was have you is what revision of FM 7.2 do you have? the current one is 72P158.

FrameMAker has always required that you do an uninstall before you upgrade, do you know how FrameMaker was installed?

I STRONGLY suggest that you take care in removing any PPD(s) from your PC. I have 2 working systems and have 36 PPDs on one and 39 PPDs on the other.
In June I had a problem with the WebWorks Rasterizer (Webworks would not convert a graphic and Adobe and Quadraly ended up giving me a new PPD and WebWorks Rasterizer). Believe me when I say that there were a number of steps and downloaded software needed to clean up the PPD issue and on a new PC. In otherwords, uninstalling your Adobe PDF and PPDs may not be the way to fix the problem. Removing a printer does not update the registry.

Don't know who else caught your last reply, but are you saying that you do not or have not had all the files open when you create a PDF? I can only say that if this is how you generate a PS file or PDF, START NOW and open all the files in your book and try. Please let us know what happens now! I have never been able to generate a PDF with files closed as long as I have xreferences.

Rebecca-The ADIST5.PPD appears 2 times on a new PC and I have Distiller 7 installed. I also have ADPDF7 (7 times), ASPDF7C5 (3 times), ADPDF7CT (3 times) and other PPDs. These are in the system32 folder, Distillr folder, illustrator folder, and w32x86 folder. I'm also on Windows 200 which may make a difference. As noted I have the ADPDF& on my systems and do not have any configuration or have used Asian languages.
Your point regarding multiple Acrobat copies, reader and Pro. Checked with IT department here (we have some 30,000 pcs and they say there is no conflict having both installed. Can you point me to where Adobe states this so I can get the redaer remioved?

Arnis- Any printer you install in Windows does not have to be connected to a real printer. If you decide to add a high end PS plotter that prints "D" size pages and you have their PPD and files, you can do so. As you say, this is also a VIRTUAL printer.

Sean- The person installing FrameMaker from CD is prompted to install Acrobat 7.0. Adobe states that if you have the full version of Acrobat 6.0 installed you xcan continue to use the Distiller functiobnality installed with version 6.0, or you can choose Yes to install Distiller 7.0. Be aware that in order to install the newer version, you will be prompted to uninstall the previous version, which will completly remove Acrobat 6.0 program files and folder from your system. I question if 1adobe wants Acrobat deleted since she has Pro?

One more caveat along with Sean's msg about reinstalling -- be absolutely sure that you reboot after you uninstall things, before reinstalling. Printer setups are so integral to the OS that special care to be sure none of their associated "stuff" is in memory and thus won't be overwritten by the new install.

It sounds like your installation is munged.

Don't install different versions of the Acrobat product. Thus, if you are using Acrobat 6 Pro, do not install Acrobat/Adobe Reader 7. Use Acrobat--the full thing--as your PDF viewer.

I think (if I recall correctly) that Acrobat 6 installed a virtual printer called Distiller (not the same thing as the application of the same name), not Adobe PDF. So, it sounds like you have a merry mix of Acrobat 6 and 7 on your PC.

To troubleshoot further, I recommend uninstalling all your Acrobat products, every one, all your Adobe/Distiller printers, and making sure the uninstallation is clean, and then installing either Acrobat 6 Professional only (not Distiller 7 which is part of the FrameMaker 7.2 installation) OR, preferably, install only Acrobat 7 products and forego Acrobat 6 Pro.

You shouldn't mix versions of Acrobat products.

Cheers,

Sean

I'm not expert at this, but it doesn't strike me as a good sign that you have both ADPDF7.PPD and ADPDF6.PPD files (I think the ones with other letters are for Asian languages, by the way). At this point I'd strongly recommend uninstalling Acrobat Pro and Reader and re-installing Pro only. And after the uninstall, I'd check that every that looks likes a ADPDF PPD has been deleted, and delete any leftovers if necessary. And reboot in between uninstalling and re-installing.

Adobe doesn't support multiple versions of Acrobat on one box, which means they don't support Pro + Reader. They warn that installing a second version can munge the installation of the first. A lot of people manage to get working systems with multiple versions, but going back to one is a good move when you strike trouble.

Cheers, Rebecca

There is only one Distiller in my PC - Distiller 6. I installed FrameMaker 7.2 then Acrobat Professional 6. If I am not mistaken, the Distiller 6 came from Acrobat Professional 6. I however also install Acrobat Reader 7.05 but am not using it now - I now set my default to Acrobat Professional 6 as I will be able to do editing there if I need to.

A search in my PC shows a bunchs of PPDs - some with 6 and others with 7. (Example, ADPDF7.PPD, ADPDF7CS.PPD etc., ADPDF6.PPD, ADPDF6CS.PPD etc). I think 6 is for version 6 and 7 for version 7. I have no idea why 7 is in there. Maybe something to do be Acrobat Reader 7.

Thru FrameMaker, I only see Adobe PDF Printer and not Adobe Distiller Printer. Unless the postscipt plugs-in were installed automatically by Adobe during the initial setup, I am sure there are none in my PC.

So far, when I Print Book, I have not tried opening all the files. Will that make any difference? Any way, will give it a try and report back.

Depending on how I created my postscript (Print Book)/ pdf (Save As), Distiller stops at different page and give diffent errors.