Save as PDF

Unfortunately the answer on temporarily disabling antispyware or antivirus apps is almost unique to each app. Plus, if you're on a corp. network or set up as a limited user, you may not even be able to disable it anyway.

A repair installation is usually done by reinstalling the app and there's a point where you're able to choose "repair installation". I tried that recently with Acro9 and it didn't solve the issue I had, so I ended up doing a full uninstall / reinstall process.

Sheila/Art:

I uninstalled and reinstalled Acrobat. No need to delete the printer; that seems to happen automatically. (It wasn't there between uninstall/reinstall.) I checked for and installed updates and rebooted. I then attempted to print my book as before (with Print to File unchecked to Adobe PDF) and I get the Printing Book status screen, but still can't locate output.

As an added experiment, I performed the Save Book As PDF function and it worked in 3 minutes again. Everything seems uncorrupted, but I now get a message that I never got before: "Warning: A part of the Capture 3D plug-in has been damaged." It goes on to state that I must repair the installation and if that doesn't work to configure my anti-spyware program to not monitor registry changes. I'm not sure how to repair the installation short of doing another complete reinstall. I recall reading somewhere in the forum, someone else having to reconfigure their anti-spyware program. I'm thinking that may be my next step. Your thoughts?

Janice

Janice, one more thing, when you uninstall Acrobat, I'd also delete the printer "Adobe PDF" too, so that it will get recreated. Do this before you reboot.

And, don't forget to check for updates so that your Acrobat is the latest and greatest.

Thanks, Art. I think I'll try that since my settings seem to match those of other users and nothing else seems amiss.

Help>About tells me it's using Adobe Distiller Professional 8.1.3.

Janice,
Reader can't distill anything. It's read-only.
If you want to try the reinstall route, I'd uninstall Acrobat, reboot, and then load it up again...

Art

When you have a Distiller that's from a "full" Acrobat program, when you double-click on the "acrodist.exe" program (in the Acrobat install folder), do should get a dialog window that opens, where you can choose "Default Settings" in a dropdown box (aka. "job options"), and where you can watch the distill process in the areas down below that. You can drag .ps files into the window and watch the log file as they're being distilled.

If that's the case, then have a look at the Help About and see what you can find as far as version numbers go.

If you have the Distiller that comes from the FM install then there's no dialog window that opens, the distiller is "headless" (sort of lobotomized) and therefore much more difficult to control directly because of this.

I have Adobe Reader 8.1 and Acrobat 3D 8.1.3 installed. Is there an easy way to determine which distiller component that my computer is set up to use? (I didn't do the original install.)

Janice

With all the posts back and forth I've lost track of whether you have a separate installation of Acrobat Pro (and if so, what version?) or are you using the free Acrobat Reader and the Distiller component that might have been installed along with the FrameMaker install?

In either case, though, I'd say that your Acrobat Pro or FM-Distller setup may be past the point of diagnosis, and ready for extreme measures, i.e. a complete reinstall.

Often times things aren't installed in the best way, or the "Adobe PDF" printer gets clobbered, leaving it only partially working, or a reinstall of one component just messes something else up.... whatever.

To do this, though, you need to follow the "best practices" for a good re-install.

How about letting us know the version numbers, and then we'll dig up some reinstall instructions (they've been posted on the forum previously, I'm trying to save us some Fri. afternoon I'm-out-the-door angst!)

Sheila, Arnis & Van:
My settings are the same as yours, Sheila. I have used SetPrint to make Adobe PDF my default printer. Adobe PDF Converter, Start printing immediately, and Print spooled documents first are set.

I too have selected Prompt for PDF filename, Van, with Print to File unchecked. I have tried this twice now and am not prompted for a pdf filename. Though I have made this selection, my Print Setup screen shows Where: Documents\*.pdf. When I look in that folder there is neither a pdf nor ps file there.

Re: "During this process, it creates a temporary postscript file, runs distiller on it and then deletes the temporary file." I think is skips the middle part of this process, Arnis. I get a Printing File screen and it shows the status bar while my book gets processed, but then nothing happens. It may create a ps file, but then it must delete without distilling, because I can't find one anywhere. I've searched for files with both pdf and ps extensions. Nothing...

Any other possibilities?
Janice