Welcome Screen on start-up. FrameMaker 2019

Forum|Forum|5 years ago
May 12, 2020
5 replies
1142 views

I noticed a new issue that started today. When I start Frame 2019, the Welcome Screen pops up then is replaced by a large graphic of what appears be the Resources section of the welcome screen?

I've heard maybe a Microsoft update may be causing this?

Thanks!

This topic has been closed for replies.

Matt-Tech Comm Tools

Community Expert

Are you using Update 6?

I saw a note regarding this from Fm Product Mgr Amitoj Singh in https://community.adobe.com/t5/framemaker/welcome-screen-not-displaying-properly/m-p/11245700?page=1#M66576

Also, there's a reply I marked Helpful regarding a CSS fix you might try.

Of course, there's always the possibility you've got a corrupted Prefs file.

See https://techcommtools.com/find-framemaker-preference-folder/ for details on resetting preferences.

-Matt

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

F

FrameMaker-dk

Community Expert

I can't help wondering why, exactly FrameMaker needs to keep an internet connection open to a server somewhere? It makes sense when you are going to do an update, but in that case you should open a connection and close it again. The startup screen has options for connecting to for instance Sharepoint, but that ought to work like something akin to a ftp program and open and close at will. The welcome page is apparently connected somehow, but why and how?

Bjørn Smalbro - FrameMaker.dk

Sam TomanioAuthor

Known Participant

It appears the issue is fixed? When I started Frame this morning on both of my computers, the Welcome Screen displayed correctly!

I’m available to develop or revise small aviation Projects in FrameMaker.