Adobe fresco infinite loading documents

Question

I tried log out the creative clouds account and log-in and reinstalled fresco but still fresco stuck in loading documents.

Ultimatebeetle · Accepted Answer

Hello @Ultimatebeetle,

We are sorry to hear about this experience. Would you mind sharing the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team?

Looking forward to hearing from you.

Thanks,

Anubhav

Hello! I updated fresc to 4.7.1 and problem is solved. I think it was temporary error. thanks for help me!

Anubhav M · Answer

Hello @Ultimatebeetle,

We understand how frustrating it can be to experience problems when using Fresco, especially when you have tried troubleshooting it. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

If the issue persists, kindly share more details, like the exact version of the OS/Fresco, system config/model (CPU/GPU/Memory), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

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