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2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 6, 2022

Hello @Eugenia264330378s34,

 

Sorry to hear about this experience. Would you mind checking if all of your work on Fresco has been synced here: (https://assets.adobe.com/cloud-documents)? If yes, kindly try removing and reinstalling Fresco to check if it helps.

 

If the issue persists, please share a few more details, like the make and model of the device you are using, the exact version of the OS and Fresco installed, and a screenshot/screen recording of the problem so we can investigate this further.

 

Looking forward to your response.


Thanks,

Anubhav

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
October 4, 2022

Can you post a screenshot of the error you are seeing? There could be a number of reasons so the solution might depend on the specific error.

How long have you been using Fresco? Was there an update which has suddenly prevented you from being able to open documents?

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