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Sheena Kaul
Community Manager
Community Manager
October 24, 2019
Question

Fix the storage errors now!

  • October 24, 2019
  • 32 replies
  • 48166 views

We know that many of you had been struggling with the error where the app was asking for more storage on the device and wasn’t a pleasant experience.  

But the fix is here! We’ve released an update for the app today.  

 

 

If you’re still facing the issue please let us know here.  

    32 replies

    Participant
    August 26, 2022

    Latest works lost on migration from Sketch to Fresco. No support to fond anywhere. Would need to access Sketch to migrate manually but Sketch doesnt allow. What next? 

    Tom 

    keutschach@gmx.at

    Michael J. Hoffman
    Community Expert
    Community Expert
    August 28, 2022

    Hi @tom25828712yw5p ,

     

    You've posted in a thread related to a completely different (and very old) topic (Fresco errors related to storage of files).

     

    I suggest creating a new thread for your issue, but be forewarned - support for Sketch (and support for the migration from Sketch to Fresco) expired long ago... that said, we can try to help if your provide more data. Please open a new thread and provide all the details of what you have done, and tried, and what you are seeing.

    Participant
    July 7, 2022

    I cannot get Fresco to even open. I am running Win 11 , which is all up-to-date. I updated my GPU drivers, It is installed on a drive with 1.6 TB 's of available space. I have uninstsalled and re-installed 3X, and restarted my system multiple times. I just switched from All Apps to the Photoshop bundle yesterday. Any advise would be helpful.

    Participant
    May 31, 2022

    I have this issue now. Ditto for everything everyone has mentioned in this thread. So frustrating. Is there a new fix? 

    bkotulis
    Participant
    April 26, 2022

    Hello all — I have a very odd correlation that may or may not be something —

    • I am having this same problem with Fresco, as of April 26, 2022.
    • I am on an iPad Pro (OS 14.8.1), and Fresco is a fresh install, as of January 2022.
    • Fresco is fully updated to the latest version (v. 3.5.0), as of this post.

    • I was working on an illustration and when I came back to it after lunch the app refused to open. I got the same error as everyone else:


    "Low on Storage. Your device storage is low and document recovery has failed. Please free up 3.2 GB of device storage and retry."

    • This iPad has more than sufficient space. After rebooting multiple times and deleting hundreds of files, apps, videos and photos, nothing solved the issue, nor did the "3.2 GB" value change in the Fresco warning.

    Strangely, while searching through the iPad Settings for updates, I noticed that my Apple ID required my attention; I had to log back into my Apple ID. When I signed back in again, Fresco worked on the first try. I don't know how these things could be related, but this worked for me.

    dales64253664
    Participant
    May 3, 2022

    Hi, I also used Fresco on a fresh install... worked on 1 file and storage is full. Spent  a week contacting Customer Service and they have no clue... I will go back to Affinity.

    Participant
    March 29, 2022

    March 2022. Got the same error. Still had 16gb of storage. Deleted apps and tried it again. I just lost three days of work when I tried to power off and power back on. My document was lost and the last update to the cloud was a week ago. My entire file is lost. I'm extremely disappointed.

    DO NOT power off and power back on if you get this error. You'll lose your file!!!

    Babington. Co
    Inspiring
    May 3, 2022

    Uggh. How terrible!
    Thanks for the warning. 

    Participant
    January 29, 2022

    I really desperately need the use of Adobe Sketch, and when it was replaced by Fresco, I deleted it and downloaded the new app.  It just requires so much space, it's completely unusable, but I REALLY need to use it. It just won't work.  I've deleted like, 10 other apps from my phone to makes space and permanently deleted hundreds of photos, and it still isn't enough.  I couldn't open any of my old projects or make a new one.  I didn't really need my old projects so I deleted them to make more space and it did absolutely nothing.  I really just want to use Adobe sketch.  It's nessecary for my work and I can't use it at all right now.  It's the only free app I ever used that allowed me to download images with transparent backgrounds and provided the speific tools I needed for photo editing as well.  Please fix this.  I want to use the app, but if it's not functional anymore I'll have to find some other resource and give up on Adobe.

    Participant
    March 2, 2022

    I deleted loads of photos I wanted just to free 0.3GB which it asked for only for it to say after I need to clear 3.2GB. How is this still going on in 2022 if the issue was reported in 2019!? Shouldn't of got rid of Draw until Fresco was actually ready 

    elijeve
    Participant
    December 14, 2021

    This issue is still there.

     

    I have iPad 8, IOS 15.0.2 and the latest Fresco.

    Adobe Fresco need 4 GB of free space for it to work. That is a lot of space for a mobile app. 

     

    Is there a fix for this or another app to use for drawing from Adobe?

    Participant
    October 8, 2021

    I was working on fresco and the app closed all of sudden, I lost all my progress, it happened not once but a few times. And the files are not saving automatically when I am trying to save the file of fresco it showing that there is no sufficient storage, whereas I have 99 Gb free in the creative cloud and I have a lot of free space in my Laptop as well. I also have the latest version of the fresco, in which this problem should have been resolved.Will be eagerly waiting for your reply and hope that u resolve it ASAP.

    Participant
    September 29, 2021

    I'm teaching classes with 56 High School students and started off the year with Sketch and Draw. I have noticed this morning that Adobe is forcing the users to open all previous Sketch and Draw projects in Fresco.  WHY? 

     

    The other issue that we are experiencing is the “Error for requiring additional 2 GB of storage” when using Fresco. I can’t even use the tutorial because Fresco is requesting me to free more storage. 

     

    As of right now I am a lame duck in the water due to crappy programming.

     

    How do we resolve this issue QUICKLY!

    Community Expert
    October 7, 2021

    The reason why they're requiring people to open their projects in Fresco is because Sketch and Draw are apps that aren't going to be supported any more and they want people to open them in Fresco before the files become unusable to open.  As for the error,  how big of a device do you have? How much storage do you have remaining?  Have you seen the other replies to see if that helps at all?    I do know from my experience from other companies' drawing apps that things get squirrelly when the remaining storage gets low, Procreate often tells people to make sure at least 15% of your storage is available.  

    toriv54053866
    Participant
    September 21, 2021

    I got this message yesterday so I freed up storage. When I went back into the app my artwork was gone! Not all of my projects, just the one I was working on. I had been working on it over multiple days, had sent it to my desktop multiple times (Quick Export – so none of the layers). And now its just a blank canvas. When I go to version history it just has the date I lost it and the date I started which is also blank. But I have been working on it for 5 days and it saved every day. Is there any way of getting this work back? Very frustrating – my clients deadline is this week.