Community Manager

Question

Fix the storage errors now!

Forum|Forum|6 years ago
October 24, 2019
32 replies
48166 views

We know that many of you had been struggling with the error where the app was asking for more storage on the device and wasn’t a pleasant experience.

But the fix is here! We’ve released an update for the app today.

If you’re still facing the issue please let us know here.

Show previous replies

S

Sejal5E6E

Participant

I literally freed up 3.2 GB storage on my iPad yesterday, the same issue is occurring now and I can't open anything on Adobe fresco. I only have 2 MB storage on my iPad, how am I supposed to free up 3.2GB?

Participant

Participating Frequently

I downloaded the app on my new iPad only a couple months ago, and this issue has caused me extreme grief.

I have absolutely nothing on my iPad. Fresco takes up over 10GBs of my internal storage.
Every time I go to open it, it won't let me, saying I need to free up 3GBs of storage.

I have literally run out of things to delete.

I have no photos, files, documents, or downloads on my iPad. I ran out of apps to delete, and had to delete very important apps.
It still won't let me open it. If I delete anything else, I won't be able to use this for work. But I can't use it for work anyways because I can't get this app to open.

What is going on?
I have 32GBs of internal storage on my iPad 8th gen. I pay for iCloud storage, where I have 500GBs, AND I pay for all of the Adobe Apps, where I have an additional 100GBs of storage. If Fresco supposedly saves everything to Adobes' Cloud, why can't I get it to work properly?
I'm going to have to find a different drawing app, which is an absolute shame because I specifically got this iPad to use with my Adobe apps.

Sue Garibaldi

Community Manager

Hi Borderline.

Please message us through Fresco Report A Bug link (App Settings > Help > Support > Report A Bug); all of your device/app information will automatically populate that email and we'll be better able to determine what's going on.

If, when you write us there, you can include a screenshot of the alert you're seeing, that would be helpful too.

Sue.

D

defaulttj26sjwgqq7i

Participant

I didn' have this storage issues until I get the last Fresco update (3.1.1). I have an Ipad pro 2018 with 64GB.

I had to restart my device and delete most of my files from Fresco to make it works again but the issues still occurs so I had to remove 2GB of files from my device.

Moreover when I update to Fresco 3.1.0 all the changes I've made to my brush settings and my color palette where gone. Please fix this issue or we cannot use the app anymore. And please make favorite brushes and color palette downloadable!

TheRedScribbler

Participant

I am still having this issue with storage errors. They only just started in February 2021. I have enough space so the issue is mystifying.

Sue Garibaldi

Community Manager

Hi Red.

I know these alerts can be confusing. Please post a screenshot of the storage alert you're seeing in Fresco so I can be sure which it is.

If you don't want to post it here, you can email us through Fresco's Report A Bug link. To do that tap App Settings > Help > Support > Report A Bug.

Sue.

professional idiot

Participant

It keeps asking for storage for the mobile app.. how do you fix it on mobile? I always have to keep reinstalling it

Sue Garibaldi

Community Manager

Hi.

Please message me through Fresco's Report A Bug link (tap the gear icon in the upper nav then App Settings > Help > Support > Send Feedback) so I can see all of your device/app information, will automatically populate the email.

Also, when you message me there, send me a screenshot of the alert you're seeing.

Thanks.

Sue.

professional idiot

Participant

[image: 9A7DD5CE-7348-42B6-8808-03AF3DF5C29B.png]

S

S5FC4

Participant

Hi there,

I have the most updated version of the app and this issue is still happening.

could you please advise?

Many thanks

D

dmitriyk71527288

Participant

I am still definitely facing this 'Out of Storage' issue til this day. AUG 1 2020

Sheena Kaul

Author

Community Manager

Would you mind messaging us through the report a bug link so that e can get more details of your device and can help you fix the issue?

L

lasserobach@hotmail.se

Participant

Hejsan mitt namn är Lars Robach! Jag har stora problem med att jag debbiteras fakturor till tjänster jag inte prenumererar för,dom tjänsterna har upphört. Jag har svarat att jag inte vill betala för en tjänst som har upphört!Jag fär hela tiden svar att mail-boxen är full!

Sheena Kaul

Author

Community Manager

Hi there,

I believe you've billing queries for which the best place to report is the Get Started board here: https://community.adobe.com/t5/get-started/bd-p/get-started

You may also contact customer care via this link: https://helpx.adobe.com/in/contact.html

Regards,

Sheena

S

SuperOddSyrup

Participant

I'm still having this issue. I can no longer get into the app without it asking to free up at least 3 gb of space. I've deleted a lot of things I don't use, but still, it persues! Please help!

Sheena Kaul

Author

Community Manager

Hi there,

Please specify the version of the app and OS of your device.

Regards,

Sheena

C

Comccann409

Participant

Hello, I’m encountering this issue when I try to open one of my drawings, it says to free up space on my device but I have 38GB free on my iPad Pro.

Sheena Kaul

Author

Community Manager

Hi there,

I'm sorry that you're facing this issue with the app.

Just need a little more info here- Is this issue happening with a particular file only or while launching the app?

Also please share the screenshot of the error message if possible.

Regards,

Sheena

S

SilvinaMarchisio

Participant

Extremely frustrating! Got the app updated yesterday and I've lost every single thing I've worked on today.... every time gives an error.. and what's more frustrating is that despite I've been at points able to export, when I did it the last time, not only did not saved but it overwrote to a version I was working 4 hours before! Help pleaseeeeee

Sheena Kaul

Author

Community Manager

Hi SilvinaMarchisio,

That's not the right behaviour. Can you please confirm me what is the error message that you get? Also which version of the app are you using?

Did you login to the app using your Adobe ID? You can also check if your files are synced on Cloud documents.

Let me know if that helps!

Regards,

Sheena

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