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Sheena Kaul
Sheena Kaul
Legend
Oct 24, 2019 3:46 AM UTC
Question

Fix the storage errors now!

We know that many of you had been struggling with the error where the app was asking for more storage on the device and wasn’t a pleasant experience.  

But the fix is here! We’ve released an update for the app today.  

 

 

If you’re still facing the issue please let us know here.  

      67 replies

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      larsjohanh4591322
      Participating Frequently
      Oct 28, 2019 2:29 PM UTC

      My iPad Still stops the already installed program from starting 

      Says it needs 3gb free space

       

      I have 3gb free space but that's it. But the program is installed and worked before 

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      Sue Garibaldi
      Sue Garibaldi
      Inspiring
      Oct 28, 2019 9:07 PM UTC

      Larsjohan.

       

      Will you send me a screenshot of your iPad Storage screen (Settings > General > iPad Storage)?

       

      If you're okay with doing that, please don't post it here but email it to me at frescohelp@adobe.com.

       

      Thanks. 

       

      Sue.

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        larsjohanh4591322
        Participating Frequently
        Oct 30, 2019 11:44 AM UTC

        I have freed up 3,1gb and now the program starts

         

        but I dont understand why a program wich I already installed and used , all of a sudden needs 3gb free disk space. 

        Advanced programs like Affinity designer or Clip studio pro or Procreate doesnt need that space.

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        wilhelmb52270368
        wilhelmb52270368
        Participant
        Oct 25, 2019 10:23 PM UTC

        The issue is still there. Adobe Fresco asks for 3GB free storage and doesnˋt start without freeing the memory. For what does Fresco need so much storage ? All projects have about 300 Mb . 

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          Sue Garibaldi
          Sue Garibaldi
          Inspiring
          Oct 28, 2019 9:03 PM UTC

          Hi Willhelm.

           

          The Photoshop library we use to read/write files requires 2GB; we ask for an additional 1GB for the flexibility because if there  is less than 2GB, the Ps code requires that the app be restarted. 

           

          Sue. 

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          wilhelmb49188096
          Participant
          Oct 28, 2019 9:34 PM UTC

           3GB of free space is a lot for  just loading this app. There is no other drawing app, which has this behaviour. So, it would be great , if the developers could find  a way  to let this app work with smaller amounts  of free storage.

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