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Sheena Kaul
Sheena Kaul
Legend
October 24, 2019
Question

Fix the storage errors now!

  • October 24, 2019
  • 32 replies
  • 48336 views

We know that many of you had been struggling with the error where the app was asking for more storage on the device and wasn’t a pleasant experience.  

But the fix is here! We’ve released an update for the app today.  

 

 

If you’re still facing the issue please let us know here.  

      32 replies

      Show previous replies
      L
      larsjohanh4591322
      Participating Frequently
      October 28, 2019

      My iPad Still stops the already installed program from starting 

      Says it needs 3gb free space

       

      I have 3gb free space but that's it. But the program is installed and worked before 

      Sue Garibaldi
      Sue Garibaldi
      Inspiring
      October 28, 2019

      Larsjohan.

       

      Will you send me a screenshot of your iPad Storage screen (Settings > General > iPad Storage)?

       

      If you're okay with doing that, please don't post it here but email it to me at frescohelp@adobe.com.

       

      Thanks. 

       

      Sue.

        L
        larsjohanh4591322
        Participating Frequently
        November 8, 2019

        Larsjohan

         

        We know this storage requirement can be confusing.

         

        Because Fresco uses the Photoshop file format, it has the same high memory requirements as Photoshop.

         

        What Fresco actually needs is a lot of runtime memory. When we need to use more memory than there is RAM on the device, then we use storage space as a slow form of memory (virtual memory); 3GB gives us enough space to know we can use the memory required for Photoshop file functionality.

         

        I hope that clarifies it a bit. 

         

        Sue.


        But i still dont  think Frescos functonality correlate with the need for the 9GB space it takes on my iPad. I only have a few test documents in my gallery.

        is it the imported kyle weber brushes that use all this memory?

        Art studio PRO utses 856 mb, procreate 1,57 gb, Affinity designer 1,73.
        Procreate have à LOT of imported brush-sets but still noll needs 1,57.

         

        wilhelmb52270368
        wilhelmb52270368
        Participant
        October 25, 2019

        The issue is still there. Adobe Fresco asks for 3GB free storage and doesnˋt start without freeing the memory. For what does Fresco need so much storage ? All projects have about 300 Mb . 

          Sue Garibaldi
          Sue Garibaldi
          Inspiring
          October 28, 2019

          Hi Willhelm.

           

          The Photoshop library we use to read/write files requires 2GB; we ask for an additional 1GB for the flexibility because if there  is less than 2GB, the Ps code requires that the app be restarted. 

           

          Sue. 

          W
          wilhelmb49188096
          Participant
          October 28, 2019

           3GB of free space is a lot for  just loading this app. There is no other drawing app, which has this behaviour. So, it would be great , if the developers could find  a way  to let this app work with smaller amounts  of free storage.

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