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joesip
Participating Frequently
September 12, 2026
Answered

Fresco 5.7.0 crashing on Windows

  • September 12, 2026
  • 36 replies
  • 268 views

Hi,

I installed Fresco on my new PC (Windows 11, NVIDIA RTX 5080 GPU with the latest Studio driver). The hardware is state-of-the-art.

I’m running Fresco 5.7.0. When I launch Fresco and try to create a canvas, Fresco crashes without warning. Uninstalling it sometimes fails, but occasionally works. The same goes for reinstalling it.

I have no idea what’s going on.

 

Thanks for any info

      Correct answer Anubhav M

      Hello everyone,

      We’re aware of a recent surge in crashes for Fresco 5.7.0 on Windows. The team has identified the issue and has suggested a workaround:

      • Navigate to this folder location: C:\Users\<your-username>\AppData\Roaming\Adobe\
      • Delete this folder: typequest
      • Relaunch Fresco


      Kindly try these steps and let us know how it goes.
      Anubhav

      Note: Marking correct for visibility.

      36 replies

      joesipAuthor
      Participating Frequently
      September 30, 2026

      With the new Fresco version 5.7.1, everything is working perfectly again.

      Fierce and Feisty Girl
      Fierce and Feisty Girl
      Participant
      September 30, 2026

      I am having a similar issue except fresco just crashes when i try to open a file. Spent a hour talking too tech support while she took over my laptop it worked briefly then started crashing again. She tried and tried to get me to change to a pro account. In the end it would have been $10 more a month for things I didn’t need. Spoke with some today who was focused more on switching me to a pro account, He wouldn’t take no for an answer, I repeatedly explained I pay too much as it is, I’m not going to pay more for tech support for a free program he put me on hold to transfer me to tech support. after holding for several minutes. the call disconnected. I just want the software to function. 

       

      Adorable_navigator8a79
      Participant
      September 25, 2026

      same problem here. Even simple sketches on my 2 in 1 crash randomly after some time. Sometimes it crahses after 30 min sometimes after 20s. Just freezes and closes without any error. Tried:

      • Turn of anivivirus 
      • Turn of Onedrive 
      • Reinstall all graphics drivers 
      • Closed everything except fresco to limit ram usage 
      • Set to high power power plan 
      • Reinstalled fresco 
      • Updated OS, fresco, CC. Restartet the whole thing 
      • Run as admin
      Burnage1
      Participant
      September 20, 2026

      like everyone else I am having problems opening Fresco, it shows this 

       

      YorkiePets
      Participant
      September 18, 2026

      Same for me, used your workarounds and nothing works.  This should not be happening.  We should not have to go through so much to get an Adobe program to work.  You are making it feel like it is our fault.  Other Adobe Programs work and have for years and years.    No matter, buying and reinstalling on new computers with all different configurations.  Fresco simply will not run.  I have this for you and all my drivers etc are updated.    Samsung Book 5 Pro 360 Business Edition x2 of these, using a Wacom Intuos Pro 20215 tablet with Pro Pen 3 and Art Pen 2.  Windows 11 Pro.  

      I realize that this is a free program from Adobe; therefore, it is not getting the same attention as the subscription based programs.  But honestly, I did not realize it was a free program, so I understand the lack of attention.  But it is enough to  deter interest in Adobe.    Move on to other programs.   I have been using Adobe  as long as I can remember.   When you owned it, and upgraded it consistently.    Subscription keeps going up.  It was nice to have a freebie added to all the programs I am paying for.   And one that I am interested in enough to try.   But I cannot use it as it crashes upon load (if it actually loads).   I got a run around with support and a push off to a community to explain the issue.   They could not make a ticket for this programs failure.    Maybe someday it will work.   But with everything I have up to date and working.  This is a mystery.  It looks like it has been known for some time.  Why not pull it instead of putting users through so much anguish until it works as all other Adobe Products?

      joesipAuthor
      Participating Frequently
      September 19, 2026

      I feel the same way. As I said, in my opinion, it's because of the antivirus program—Norton.

      Anubhav M
      Community Manager
      Anubhav MCommunity ManagerCorrect answer
      Community Manager
      September 17, 2026

      Hello everyone,

      We’re aware of a recent surge in crashes for Fresco 5.7.0 on Windows. The team has identified the issue and has suggested a workaround:

      • Navigate to this folder location: C:\Users\<your-username>\AppData\Roaming\Adobe\
      • Delete this folder: typequest
      • Relaunch Fresco


      Kindly try these steps and let us know how it goes.
      Anubhav

      Note: Marking correct for visibility.

      mwcincotta
      Participating Frequently
      September 21, 2026

      SOLUTION

      I’ve been through it all on this issue. I even performed a factory reset of my SurfacePro and reinstalled everything including Adobe CC just to make sure it wasn’t my machine. I worked with a tech who remoted in to my unit late last week and he wasn’t able to help. I believe I still have a ticket open with Adobe. I gave it one more shot tonight. I wasn’t able to locate the typequest folder, so I tried these items below and was able to get Fresco running again:

      • I stopped my OneDrive from backing up my Documents. This forced Adobe and several other items back onto my C: drive instead of constantly backing up in the cloud. Adobe was definitely in that mix, so it brought all of the adobe files back to my local drive. 
      • I turned off all anti-virus and malware protections. (This was temporary, they are back on and running now)
      • I went into the programs control panel and clicked on Adobe CC. The options that appeared for me were “repair” or “uninstall.” I chose to repair, even though I had already deleted and reinstalled it/restarted CC several times.
      • I believe I restarted Adobe CC one more time. 
      • Opened Fresco. It worked. 
      • I turned my Anti-Virus and Active Monitoring back on. 
      • Ran my Task Manager alongside Fresco, and my Defender Malware Service Executable is no longer going crazy.

      I want to note that I still have all things Adobe in my Exclusions in Defender. 

      I also want to note that this is not a permanent solution. I would like for OneDrive to be able to work, and I am not a very tech savvy person, so I’m not sure what the repercussions of my decision to tell OneDrive to stop backing up my documents could be. I use CC, Blender and Chrome on my Surface, so who knows, it’s pretty limited.

      If any of this information gets anyone else back up and running until an actual fix is found, I’m happy. 

      Final note: After the fact, I was able to find and perform the task listed in this answer from Adobe. I reopened Fresco after deleting the typequest folder, and everything seems to be running, but I will not change anything I’ve done until I know a fix has been officially announced. 

      Best of luck to all, Adobe included. This has been...not great. 

      joesipAuthor
      Participating Frequently
      September 17, 2026

      Solution to the Fresco problem:
      If you're using Norton Internet Security, you need to
      block the Adobe Fresco Dev setting in the Program Control panel. Then Adobe Fresco will work perfectly.

      mwcincotta
      Participating Frequently
      September 21, 2026

      Couldn’t find Fresco in the Program Control Panel. Please elaborate. 

      joesipAuthor
      Participating Frequently
      September 17, 2026

      Solution to the Fresco problem:
      If you're using Norton Internet Security, you need to
      block the Adobe Fresco Dev setting in the Program Control panel. Then Adobe Fresco will work perfectly.

      In German:

      Lösung des Fresco-Problems:

      Wenn du Norton Internet Security verwendest, muss dort in der

      muss in der Programmsteuerung die Einstellung von Adobe Fresco Dev blockiert werden. Dann funktioniert Adobe Fresco einwandfrei.

       

      Laura Jean
      Participant
      September 17, 2026

      Experiencing the exact same issue on version 5.7.0.

      Laura Jean
      Participant
      September 17, 2026

      Hi there, Fresco version 5.7.0 crashes on launch and will not stay open longer than 5 seconds to even submit the crash report. Please help?

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      September 17, 2026

      Hello ​@Laura Jean 

       

      I understand how frustrating it can be to experience crashes. Would you mind updating the OS (https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) to the latest version and checking whether it helps? Also, try the following steps and share your observations:

      1. Go to Creative Cloud Desktop Application

      2. Press Ctrl+Alt+R

      3. It will show a dialog to Relaunch

      4. Click Continue and wait for 2-3 minutes

      5. Launch Fresco

       

      Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD), set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110), and check if it helps.

       

      Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

       

      Looking forward to hearing from you.

      Anubhav

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