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Participating Frequently
Sep 12, 2026 3:08 PM UTC
Answered

Fresco 5.7.0 crashing on Windows

Hi,

I installed Fresco on my new PC (Windows 11, NVIDIA RTX 5080 GPU with the latest Studio driver). The hardware is state-of-the-art.

I’m running Fresco 5.7.0. When I launch Fresco and try to create a canvas, Fresco crashes without warning. Uninstalling it sometimes fails, but occasionally works. The same goes for reinstalling it.

I have no idea what’s going on.

 

Thanks for any info

    Anubhav M
    Anubhav MCorrect answer
    Community Manager
    Sep 17, 2026 9:27 PM UTC

    Hello everyone,

    We’re aware of a recent surge in crashes for Fresco 5.7.0 on Windows. The team has identified the issue and has suggested a workaround:

    • Navigate to this folder location: C:\Users\<your-username>\AppData\Roaming\Adobe\
    • Delete this folder: typequest
    • Relaunch Fresco


    Kindly try these steps and let us know how it goes.
    Anubhav

    Note: Marking correct for visibility.

    37 replies

    Participating Frequently
    Sep 17, 2026 10:45 AM UTC

    如果你有翻译软件或看得懂中文的话,你可以看看我写的这个 https://tieba.baidu.com/p/11024906662 对我来说很有效

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    Participating Frequently
    Sep 17, 2026 10:44 AM UTC

    如果你有翻译软件或看得懂中文的话,你可以看看我写的这个 https://tieba.baidu.com/p/11024906662 对我来说很有效

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    Participant
    Sep 17, 2026 7:02 AM UTC

    The exact same thing is happening to me. I have the exact same laptop too. I've tried everything. Every update, restart, troubleshoot, changed to 5.5. Everything! I also bought the 2 in 1 for the same reason so this is really frustrating. 

     

    The app will crash after about 10 seconds of launching it. I can try and draw or just literally launch it but the same thing happens.

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    Participating Frequently
    Sep 16, 2026 4:26 PM UTC

    I would not hesitate to believe that most people have tried all of these steps. I know I have, and none of them are working. People pay for a reliable product. I personally teach high school, and I have a personal adobe account that I pay for, as well as a work account. My students all have accounts that the district pays for. I teach a digital class and the first unit is Fresco. None of the 18 student units (Windows Surface Pros) are able to work right now because of whatever is causing this issue. Please. Stop giving advice that doesn’t work and fix your product. It is an incredibly disappointing fact that Adobe is not as reliable as it once was. Schools that pay for 1500 licenses for students to have an experience will withdraw and not pay for services and apps that do not work. 

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    Participating Frequently
    Sep 16, 2026 3:15 PM UTC

    Same thing is happening to me. I’m also a teacher, so it’s happening to all of my students. YIKES, Adobe, YIKES. 

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    Participant
    Sep 16, 2026 1:03 AM UTC

    This is stupid.  No help from Adobe.  My responsibility to tell Adobe even when talking on the phone with Adobe and Remote Support.  She saw it happen but said she could not submit the problem to the Fresco Team, I had to, they had no way to do it.  Hmmm.      I have had it.    I will use the paint features in Rebelle Pro.    And go to Affinity for the rest.   I am really not thrilled that Adobe cannot figure out how to fix this.   Why is it MY FAULT when there are tons of us with Win 11 unable to use/open the program.    

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    Participant
    Sep 16, 2026 12:59 AM UTC

    Yes me too.  Brand new to Fresco.    This is crazy.   

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    Participant
    Sep 16, 2026 12:58 AM UTC

    I am having the exact same problem.  I have updated to the latest version of Fresco as it says the latest version is installed.   It crashes immediately upon opening and gives me a crash report that I am unable to send because it closes Fresco before it can even be filled in.     Totally unusable.    

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    Participant
    Sep 16, 2026 7:57 PM UTC

    tenia el mismo problema lo que me funciono fue blokear la conexion de salidad y entrada yo uso windows 

     

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    Participant
    Sep 15, 2026 9:52 AM UTC

    Ok, so after that? Because that didn’t do crap.

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    Inspiring
    Sep 15, 2026 9:07 AM UTC

    I wanted to try out Fresko but it sadly crashes every time I try to open a document

    My PC

    Windows 11 Pro
    Processor: 11th Gen Intel Core i7-11700K @3.60GHz
    Ram: 32 GB
    Grafic card: 12 GB Nvidia GeForce RTX 3080Ti

    I have a Wacom Cintiq 22

    My grafic card and wacom drivers are updated. I switched my wacom to main screen, reloaded Creative Cloud. Started Fresko and it crashed while loading the document. I installed an earlier version of Fresko. Same problem. I don't know what else to do on my side.

    Does it not work with Wacom Cintiq 22?

     

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