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Sitang
Participant
Jul 10, 2020 11:25 AM UTC
Answered

Fresco app keeps crashing on iPad

I was using Fresco before it got crashed. Now it's still repeatedly crashing just once I open the app. I have tried reinstalling the app and restarting my iPad. Nothing works. Anyone can help? I ma super worry about my unfinished work.

    hiisoo_oCorrect answer
    Participant
    Jul 10, 2020 12:57 PM UTC

    Same issue here. I got this iPad pro 11' just two days ago, brand new. So there should be no problem with the storage. I also tried reinstalling several times, rebooted the ipad, but nothing works. It just crashes when I click the app. I also have some works that I've been working on, so hope it can be fixed soon.

    --- seems to be fixed!! Thx

    View reply

    25 replies

    Community Expert
    Nick GioiaCommunity Expert
    Community Expert
    Jan 15, 2023 3:24 AM UTC

    Make sure you have enough space on your iPad to use it. 

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    Chrisillustration
    Chrisillustration
    Inspiring
    Jul 10, 2020 12:59 PM UTC

    Ok right now i tried to uninstall and reinstall and now everything works.

    Adobe Draw and Sketch were also crashed in my case.

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    hiisoo_oCorrect answer
    Participant
    Jul 10, 2020 12:57 PM UTC

    Same issue here. I got this iPad pro 11' just two days ago, brand new. So there should be no problem with the storage. I also tried reinstalling several times, rebooted the ipad, but nothing works. It just crashes when I click the app. I also have some works that I've been working on, so hope it can be fixed soon.

    --- seems to be fixed!! Thx

    Translate
    Sheena Kaul
    Sheena Kaul
    Legend
    Jul 10, 2020 12:56 PM UTC

    The issue seems to be fixed. 

     

    Let us know if you're still facing the issue. 

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    Spark-Fiona
    Participating Frequently
    Jul 10, 2020 12:53 PM UTC

    I have the same problem. I've been working on Fresco all morning - no problem. Went for lunch, relaunched, and it crashes. Now it crashes on launch every time. IPad iOS 13.5.1, loads of free memory, restarted, offloaded & reinstalled, bought extra storage... My Adobe Capture and Comp are fine - so far. Aargh - work to do!

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    Cbartholomew
    Participant
    Jul 10, 2020 12:53 PM UTC

    What worked for me: 

     

    Delete app and reinstall
    Open photoshop and make sure it's loading. Keep open through this process.
    Turn off WiFi and open Fresco - let it go to the login screen. 
    Go back and turn on WiFi - come back to app. It might crash but repeat process and it should work. I got it to work after 2nd try. 

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    Spark-Fiona
    Participating Frequently
    Jul 10, 2020 12:54 PM UTC

    It's crashing as it loads, so I don't get as far as a login screen 😞

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    alisonm080292
    Participant
    Jul 10, 2020 12:48 PM UTC

    I have same issue, updated app, rebooted several times, even bought more iCloud storage. Still not workin 😞

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    LIZ.K
    Participant
    Jul 10, 2020 12:17 PM UTC

    Same problem here.

    For mine other Adobe's apps are not working at all......

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    DaBanda27916742zkhs
    Participant
    Jan 12, 2023 8:33 PM UTC

    Adobes slowly dyeing!!! 

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    Grrowl_Design
    Participant
    Jul 10, 2020 12:12 PM UTC

    Uh-oh. Just opened Sketch to see if it is happening with that too, and it is....... 

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    naamamiller
    Participant
    Jul 10, 2020 12:10 PM UTC

    same problem here

    just bought the new iPad pro-2020 and the app kept crashing after I worked on it 

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