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Sitang
Participant
Jul 10, 2020 11:25 AM UTC
Answered

Fresco app keeps crashing on iPad

I was using Fresco before it got crashed. Now it's still repeatedly crashing just once I open the app. I have tried reinstalling the app and restarting my iPad. Nothing works. Anyone can help? I ma super worry about my unfinished work.

    hiisoo_oCorrect answer
    Participant
    Jul 10, 2020 12:57 PM UTC

    Same issue here. I got this iPad pro 11' just two days ago, brand new. So there should be no problem with the storage. I also tried reinstalling several times, rebooted the ipad, but nothing works. It just crashes when I click the app. I also have some works that I've been working on, so hope it can be fixed soon.

    --- seems to be fixed!! Thx

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    25 replies

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    kpiddylou
    Participant
    Jul 10, 2020 12:05 PM UTC

    We also can't get Fresco to open on brand new ipad- It crashes immediately upon opening. Coincidentally, same issue this morning with spotify on my iphone. 

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    Grrowl_Design
    Participant
    Jul 10, 2020 12:07 PM UTC

    Whoops! 

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    Grrowl_Design
    Participant
    Jul 10, 2020 12:04 PM UTC

    Happening with me too. No happening with any other app, though.

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      Chrisillustration
      Chrisillustration
      Inspiring
      Jul 10, 2020 11:59 AM UTC

      I'm having the same problem, when I try to open, the message is: the app has crashed. Help!!!

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      sdutta2312
      sdutta2312
      Participant
      Jul 10, 2020 11:54 AM UTC

      I'm finding the same across most of the Adobe apps on my iPad Pro. Checked storage, restarted the app,  the iPad, re-installed the app too and none of it has worked. I've shared the logs with Adobe... hopefully this gets fixed soon! 

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        user9395444
        Participant
        Jul 10, 2020 11:51 AM UTC

        Same here. I had the app running with some unfinished work last night. When I opened it this morning, the app crashed. I uninstalled, rebooted my ipad, checked the settings etc. nothing worked. Now I notice the same issue on Draw as well. 

         

        I try to open the app and everything crashes as soon as the black screen appears. Nothing more. I should note, I don't have the issue with other non-adobe apps installed on my ipad.

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          ckaasi
          Participant
          Jul 10, 2020 11:46 AM UTC

          Same issue here. iPad Pro 11'' 2 gen. iPadOS 13.5.1.

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          Sheena Kaul
          Sheena Kaul
          Legend
          Jul 10, 2020 11:45 AM UTC

          Looks like it is a global issue with many other non-Adobe apps as well but our engineers are working on it. 

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            DaBanda27916742zkhs
            Participant
            Jan 12, 2023 8:28 PM UTC

            No, that's not true. It's an issue only on fresco. Wast of time. Always freezing for no reason. Only app on my M1 that does that! Not for professional that have time lines or need to work continually... 

            Fresco in Portuguese means cool\freeze... yea I get it, since this app is always freezing the name is spot on...

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              Jas3367295396vy
              Participant
              Nov 17, 2023 12:19 AM UTC

              Until two days ago Fresco apparently continued to work properly for me. After a lengthy absence I began using the app again but it continually freezes at the same point. My iPad Pro 12.9" is a 2018 model. No problems until this week. Deleting the app and restarting the iPad does not solve the problem.

              Something is definitely amiss. Was thinking about subscribing but will wait until the bug is fixed. Will have to finish my work in another app. Disappointed.

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