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arielg2709816
arielg2709816
Participant
September 17, 2023
Question

fresco buttons dont work win11

  • September 17, 2023
  • 2 replies
  • 564 views

I bought a new computer with Windows 11, all Adobe programs work, except for Fresco.
I open the software, I can draw, I can change brushes, but I can't change color, or change any setting whatsoever. The buttons cannot be pressed. Neither with a mouse nor with a pen.
I would appreciate a solution. I tried reinstalling, I tried installing an older version and the problem was not solved.

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 19, 2023

Hello @Noam311705017v0a, @arielg2709816,

 

We understand how frustrating it can be to experience technical issues while working in Fresco. Would you mind updating to the latest version of Adobe Fresco and trying to run Fresco under Safe Mode (Windows) and checking if it helps?

 

If the problem persists, kindly share more details, like the exact version of the OS/Fresco, connected peripherals (Tablets/Monitors), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

N
Noam311705017v0a
Participating Frequently
September 19, 2023

thank you for your reply.

in safe mode Fresco didn't work at all...

attached a short recording of the situation. I can use fresco with the default brush settings and "paint inside" that doesn't really have a "menu", just on/off, but other than that none of the buttons work (not even when using the keyboard, such as F6 for colors). it feels like the problem is wherever there is a dropmenu, because I can't even delete files. 

until today I used Fresco v4 and everything was working fine. 

I am using my laptop with a windows 11 OS version 10.0.22621 Build‏ 22621 and a Dell stylus pen

and installed the latest version of Fresco (v5.0)

I can go back to v4 and it works fine, but I wanted to use the latest version...

Thanks again

arielg2709816
arielg2709816Author
Participant
September 19, 2023

same here

N
Noam311705017v0a
Participating Frequently
September 18, 2023

Same happens to me...

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