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kevinc11564850
Participant
May 21, 2023
Answered

Fresco Crashes on Launch...HELP!

  • May 21, 2023
  • 2 replies
  • 789 views

Fresco will not open. Crashes half way through launch. I have tried re-bbot, reintall of entire Creative Suite...still will not launch. I see alot of posts about this, but no solutions

 

Here are my OS specs:

Edition Windows 10 Pro
Version 22H2
Installed on ‎11/‎19/‎2020
OS build 19045.2965
Serial number 002784773353
Experience Windows Feature Experience Pack 1000.19041.1000.0

This topic has been closed for replies.
Correct answer Anubhav M

Hello @kevinc11564850, @David28342602n80n,

 

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

2 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
June 23, 2023

Hello @kevinc11564850, @David28342602n80n,

 

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 23, 2023

Hello @kevinc11564850,

 

We understand that encountering technical issues can be frustrating. Would you mind trying to download Fresco v4.0 using this updated link and checking if it helps?

(https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...)

Note: This link is only valid for the next 24 hours.

 

Also, before installing the older version, kindly try and replicate the issue and share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), and a sample file you are having trouble with (https://helpx.adobe.com/creative-cloud/help/share.html#:~:text=Share%20links%20to%20a%20cloud%20docu...), so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

K
kevinc11564850Author
Participant
May 23, 2023

Yes. V4 worked.

I uploaded the shared logs, however, I could not get a recording of the incident (Windows recorder does not record the desktop...only apps) All that i could recorded was me clicking the "open" button

 

The crash always happened like this:

Click open

Get splash page

App openes

Spins wheel on "Loading Document"

Freezes

Quick flash...and everything dissapears

No errors

No crash report

 

Also:

For the past several months, Illustrator has been giving me this warning, but still seems to work ok.

"

Video    Intel(R) HD Graphics 620 v.27.20.100.8682
----------------------------------------------------------------------------
1. The current version of your Intel display driver may cause performance and stability issues. 
        It is strongly recommended that you update to driver version 100.9168 or later.  Drivers are provided by Intel or your computer's manufacturer.
 
I looked into an update for the driver, but from what I can tell v.27.20.100.8682 is as high as my Surface Pro can go.
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