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Erlan Rots
Erlan Rots
Known Participant
October 22, 2020
Answered

Fresco crashes on launch, windows 10

  • October 22, 2020
  • 15 replies
  • 22264 views

I installed Fresco a few days ago and it worked just fine. I opened it yesterday and it crashes whenever switching to the oil brush. I uninstalled and reinstalled and made sure my graphic drivers were up to date. Now it crashes on launch. It seems this is happening to a few others and there isn't a solution. I have tried the ctrl+alt+R in Creative Cloud, uninstalling and reinstalling, restarting my system, uninstalling then restarting then reinstalling, I have disabled in-game overlays, and it does the exact same thing. It opens, it says "loading documents" then closes. I know my system exceeds the requirements but I'll share my specs in case it helps. I have a Ryzen 5 3600, RX 5700 XT Red Devil, 64GB of RAM, Windows 10 (latest version) and a Wacom Cintiq Pro 24. Every other Adobe app works just fine, it is only Fresco that crashes. I can also share my logs if that helps, I'm just not sure how to share the ZXP file. It is incredibly frustrating to pay for the product every month and not even be able to open it.

    Correct answer madnessgraphicspoland

    Hello @madnessgraphicspoland, @jzoeth,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav


    Hi Anubhav, thank you for the information, version 4.7 has actually appeared and it works! At last. Interestingly, it updated itself (again) without my interference and despite the lack of settings with automatic updating enabled (other applications politely wait for it to decide). Thank you for finding and fixing the bug.

    15 replies

    jzoeth
    jzoeth
    Participant
    March 30, 2023

    Hi I am also having the issues as everyone else. I have tried opening Fresco in multiple devices and it ust crashes. At times it will work and then ust crash. It suc because I really like the features as an artist and designer but it forces me to utilize other apps as this is not working. I hope Adobe fixes this before apps like Painter and Procreate ust take over.

    madnessgraphicspoland
    madnessgraphicspoland
    Inspiring
    May 19, 2023

    above version 4.3 does not work on my PC, Windows 10. Unfortunately, despite the lack of an automatic update setting, it updated itself to a higher version every time, which does not work. Subsequent updates do not bring any effect, except that the one that works for a while has disappeared from the list of older versions. I can't believe nothing is being done about this. Fresco still only starts up only to shut down immediately. Support couldn't help me either, the worst thing is that you're paying for a program you can't use.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 19, 2023

    Hello @madnessgraphicspoland,

     

    We understand how frustrating it can be to experience crashes. Would you mind trying to download Fresco v4.0 and checking if it helps? (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...)

    Note: This link is only valid for the next 24 hours.

     

    If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

      D
      d9alisa
      Participant
      July 24, 2022

      I finally got an Adobe technician on the phone to help me with this (albeit after I already cancelled my subscription out of frustration). I don't know the correct technical terminology but for whatever reason there was an issue with my display driver. I had to get someone on the phone, have them call me back the day after, after speaking with their superior and then have them get access to my desktop to click around and adjust the settings on my laptop. Works fine now.

        jzoeth
        jzoeth
        Participant
        March 30, 2023

        Wow, that seems like a lot of work and frustration ust to get a software or an app to work. Maybe they should have left it alone before releasing an update that dosn't work properly. I have been utilizing apps like procreate and painter along with photoshop and illustrator to get the look I want when I know Fresco can do a lot of the leg work. I hope they fix the issue soon. Thanks for posting your experience on this.

        D
        donquicody
        Participant
        July 9, 2022

        I'm having the same issue: Windows 10: immediate crash. I installed older version of Fresco: immediate crash.

          P
          PhishKnightMoore
          Participant
          July 24, 2022

          Same here. I'm on PC using Windows 10 pro and I have tried both Adobe Fresco v.3.6.0 and v3.7.0 and neither version works. I have been trying to fix this off and on for several weeks now. I'm not sure if it's more frustrating that it's broken or that there seems to be no available fix. I've had to start using Krita since Photoshop doesn't draw well with my display tablet.

          A
          Alejandro113
          Participant
          June 10, 2022

          I'm having this same issue. Worked fine last week and is no longer working. It seems the adobe help wants us to go through a bunch of machinations instead of fixing the problem they have with their software.  Fresco, IMO, is too buggy to be a suitable tool and show go back to beta instead of being offered as something that is productive.

            D
            Community Expert
            DaveJCummingsCommunity Expert
            Community Expert
            June 23, 2022

            It works fine for me...but I use the iPad version.  do you know what you did before it stopped working last week? 

            Erlan Rots
            Erlan RotsAuthor
            Known Participant
            April 22, 2022

            I had this issue again after updating, and it looks like most people had this issue as well. The only fix to this was going back to the previous version which you can do if you uninstall Fresco then in the Creative Cloud app find fresco and click the 3 dots. There should be an option for previous versions. It did delete any information related to timelapses though.

            There isn't a solid fix for any one person aside from this. Adobe breaks the app for many users and at some point fixes it in a future update, this isn't the first time. Sometimes one of the many other solutions may be the issue for one user but not the other. I hope this is helpful to someone out there, I know the advice the staff provides here can often not be helpful as it is not typically a fix a user can do but something Adobe needs to fix.

              M
              MarcoMarcel
              Participant
              April 17, 2023

              Mate, you just saved us all. Hope Adobe fixes this. It's 2023 and I had the problem too. Just did as you wrote and I am about to draw right about now.

              Thanks!

              N
              Nilo3891
              Participant
              February 25, 2022

              I just solved this on my Windows 10 laptop. Fresco was fine initially after install them within a day or so crashing constantly, unusable! Crash when loading brushes, then when loading a large file, then wouldn't even open any file and  crash immediately. 

              My graphics driver needed updating. 

              Windows said it was up to date but on the Intel website (I downloaded and used Intel driver and support assistant program) there was an update. There were warnings, saying it could conflict with oem driver ( if there is you can always roll back driver to previously installed version) I downloaded and installed latest from Intel and no more crashing. I'm no expert and there are probably warnings for good reason but did the job for me. 

               

              Hope that helps as it was very frustrating for me with all the crashing! 

              A
              Antoine_C21233937
              Participant
              December 29, 2021

              Same problem here. Fresco just stops and closes on my laptop. It makes it unusable, which is unfortunate since it seems pretty good, and is really annoying since we paid for it.

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              December 1, 2021

              Hi All,

               

              Sorry to hear about the trouble you all are facing. I would request you all to share a few more details it will help us investigate the issue:

              • Storage availability on your device
              • Uninstall Fresco & Creative Cloud Desktop App >  Restart PC > Sign back in > Reinstall Fresco.
              • Are you using VPN, proxy, or Office Internet?
              • Have you tried using different Internet (Mobile Hotspot Internet)?
              • Does adding Fresco & Adobe services as an exception in Antivirus, Windows Defender & Firewall settings help resolve the issue?
              • Share the files from the following location: (Most important)
                C:\Users\<Your User Name>\AppData\Local\Packages\Adobe.Fresco_pc75e8sa7ep4e\AC\Temp\NGL
              • Have you tried using a different Adobe ID?
              • Does launching Fresco as an Administrator (Right-click on the app and launch/run as an Admisntartor) helps resolve the issue?

               

              Also, you may try creating a new Admin user account and check if that helps.

               

              We are here to help. We just need more information.

               

              Regards,

              Anshul Saini

              dv8kiwi
              dv8kiwi
              Inspiring
              February 6, 2022

              Thank you Anshul, I have done all those things.

              Except "share the files". How? With who?

              And using different Adobe ID, because I only have one. And launch Fresco "as an administrator" isn't a menu option.

              It still starts, does "loading documents" then crashes

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              February 6, 2022

              Thanks for trying. You may go to the mentioned location and make a Zip compressed file of the NGL folder, then upload it to Google Drive/ Dropbox/ Creative Cloud or any similar service and share the download link to that Zip file with me here or via DM.

               

              Looking forward to your response.

               

              Regards,

              Anshul Saini

              dv8kiwi
              dv8kiwi
              Inspiring
              November 13, 2021

              This is happening to me too! It was working and then suddenly it wasn't. It goes through the pretence of "loading files" and then disappears. I have uninstalled, rebooted, reinstalled. No difference. It had been working. Not any more.

              M
              Murat22427461yxk9
              Participant
              December 28, 2021

              were you able to find a solution

              D
              defaultsg9h893t8nhk
              Participant
              August 2, 2021

              Where is the support? People are still having the same issue!

              For me it crashes whenever I'm trying to switch to oil brushes. I have a high end pc that exceeds the requirements by far. I've sent multiple crash reports. The engineers should be aware. 

              Why can't Adobe fix this problem which has occured for years?!

              I'm a Windows and Android user but I'm so desperate that I'm looking for an Ipad only to switch to Procreate which is a one time payment and they actually care about their customers...

               

              Adobe, where is your support?

                K
                Ketaki5DE7
                Participant
                August 10, 2021

                Having the same issue here. Was initially hopeful when I saw it was an old issue - and cannot believe it still hasn't been resolved

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