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Coconotas
Participant
May 21, 2023 4:45 AM UTC
Answered

Fresco error for open

Fresco loses after trying to upload documents. It is impossible to use it because it always closes

 

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Anubhav M
Anubhav MCorrect answer
Community Manager
Jun 23, 2023 6:17 PM UTC

Hello @Coconotas, @Sierra26934169cbyq,

 

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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6 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
Jun 23, 2023 6:17 PM UTC

Hello @Coconotas, @Sierra26934169cbyq,

 

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 23, 2023 2:27 PM UTC

Hello @Coconotas, @Sierra26934169cbyq,

 

We understand that encountering technical issues can be frustrating. Would you mind trying to download Fresco v4.0 using this updated link and checking if it helps?

(https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...)

Note: This link is only valid for the next 24 hours.

 

Also, before installing the older version, kindly try and replicate the issue and share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), and a sample file you are having trouble with (https://helpx.adobe.com/creative-cloud/help/share.html#:~:text=Share%20links%20to%20a%20cloud%20document), so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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CoconotasAuthor
Participant
May 25, 2023 3:09 AM UTC
Could you resend the link, I saw it too late.
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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Jun 6, 2023 1:37 PM UTC

    Hello @Coconotas,

     

    Sorry for the delayed response. Kindly try this updated link to check if it helps: https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco.zip?token=exp=1686145066~hmac=8f61f1bb21d8a6bb9269f253efd943fe9e901fb684b02e88c66173f8eb24dd04

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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      Sierra26934169cbyq
      Participant
      May 21, 2023 6:09 AM UTC

      This is also happening to me and its very frustrating, cant do anything with fresco.

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        CoconotasAuthor
        Participant
        May 21, 2023 4:48 AM UTC

        *Closed

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