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Enthusiastic_athlete15A7
Participant
Sep 20, 2022 2:55 PM UTC
Question

Fresco Frozen but not really - can draw but nothing else

Just bought this ipad and pencil yesterday. Brand new. 64gb. (32gb used - no other apps open)

Been drawing with Fresco and this started happening last night. I just drew the black border around the yellow oval and now I can't switch tools or change layers or undo or exit back to home page or anything BUT I can still draw lines and erase them so it's not frozen entirely. Any ideas?

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    10 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Sep 20, 2022 4:16 PM UTC

    Hello theSupermarket,

     

    Sorry to hear about this experience. Would you mind sharing a screen recording of the problem so we can investigate this further? Also, kindly share some more information, like the exact version of the OS and Fresco installed on your iPad.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

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    Enthusiastic_athlete15A7Author
    Participant
    Sep 20, 2022 4:19 PM UTC

    I can do a screen recording but did you watch the video? More or less the same thing. iOS 15.7 and most recent version of Fresco, downloaded yesterday. 

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    Enthusiastic_athlete15A7Author
    Participant
    Sep 20, 2022 4:21 PM UTC

    Fresco version 3.9.1

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