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Nate30149285lgjv
Participant
Jun 16, 2023 6:27 PM UTC
Answered

Fresco will not start on my PC

I am unable to open Fresco on my PC. It constantly gives me a message that it has crashed, and asked if I want to send a report. I have unistalled and reinstalled several times.

 

 

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    Anubhav M
    Anubhav MCorrect answer
    Community Manager
    Jun 23, 2023 4:41 PM UTC

    Hello @Nate30149285lgjv,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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    3 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    Jun 23, 2023 4:41 PM UTC

    Hello @Nate30149285lgjv,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Jun 21, 2023 2:37 PM UTC

    Hello @Nate30149285lgjv,

     

    We understand that encountering crashes while using Fresco can be frustrating. Our team is aware of the problems and is working to fix these in a future release. In the meantime, would you mind trying to install an earlier version of Fresco v4.0 using this link (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...) and checking if it helps?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    Jun 18, 2023 11:21 PM UTC

    Have you been able to use Fresco in the past? Or is this the first time you've tried to install the app?

    There are a number of users who have had trouble with the recent versions.

    The standard response from Adobe, if it is the same problem can be found on this thread.

     

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