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[How To] Fresco on iPad Pro 12.9 - Export Transparent PNG

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My export settings are set to PNG and I've removed the background layer, but when I export it's the image with a white background. What am I doing wrong?

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Y

Yves-CHCorrect answer

Inspiring

Hello, il suffit de masquer le calque blanc inférieur avant l'exportation au format PNG !
Hello, just hide the bottom white layer before exporting to PNG !

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.

E

earth2mcki

Participant

2024 update that worked for me

i press the three dots outside of the project and on the main screen, the I pressed export as PSD

i tried all of these methods but only this worked

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DIEGO5CF0

Participant

i tried saving my artwork on the "files folder" however the problem still there. I found a way around this issue. Save your artwork on the files folder and then open it with photoshop, after the file has opened export it using photoshop and the image will show with transparency. Hope it helps, seem like the issue is that Fresco is saving the file as JPG even when you select PNG.

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tmills0220

Participant

I've had the same problem that has recently only started within the last week or so. I have several documents that I've tried to export using the 'Quick export' and 'Publish & export' option to my iPad. I used to be able to save them to my Photo Gallery. Now when choosing the 'Save Image' option, it now shows 'Export failed' each and every time! I've restarted the app and restarted the iPad. It doesn't change. The only option I have is to AirPlay the image to my iMac (I'm lucky that this works!!). The app has also 'lost track' of one of my documents that has been saved properly to the iCloud. I'm lucky, after several panicky minutes, by restarting the app two or three times, that the file 'magically' appeared. This can't go on if I plan to use this app for business projects.

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Rohit Guglani

Participating Frequently

Hello @tmills0220

Can you check for permission in your iPad settings? From iPad Settings>Adobe Fresco, check Allow Adobe Fresco Access for Photos. If it is set to None then change it to allow Fresco to save images and the Export failed error should go away.

Let us know if this address the issue for you.

Thanks,

Rohit

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Cristino5CE1

Participant

Same happen to me I can't save my file in PNG transparent background in my iPad in fresco.

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Y

Yves-CHCorrect answer

Inspiring

Hello, il suffit de masquer le calque blanc inférieur avant l'exportation au format PNG !
Hello, just hide the bottom white layer before exporting to PNG !

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Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.

A

April294883126eqd

Participant

THANK YOU. Had a problem took 2 min to figure out thanks to you. PERFECT and precise!

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Michael J. Hoffman

Community Expert

Actually, as an update, I tried both "Save Image" and "Save to Files" and got a transparent PNG both ways... Please share your exact workflow and we'll figure it out.

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I Am Tammie

Participant

So I tried to save mine in files like you said but it still has a white background. What do i need to do?

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Michael J. Hoffman

Community Expert

I'm not sure why you're getting JPG, I am getting PNG when that's what I chose, and that includes transparency.

Are you exporting via "Save to Files" and not "Save Image" as I mentioned above? Please list your exact steps one by one and we'll see if we can figure out where it's going off the track.

Mike

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