I can't do almost anything in Adobe Fresco

Forum|Forum|3 years ago
April 11, 2023
2 replies
271 views

Recently, I encountered several technical problems in the program, such as I cannot move between layers, and I cannot move the size, type, and color of the brushes. I cannot go to the settings.

This topic has been closed for replies.

S

sattam maAuthor

Participant

No, the problem has not yet been resolved

Anubhav M

Community Manager

Hello @sattam ma,

We're sorry for the trouble. It looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

Anubhav M

Community Manager

Hello @sattam ma,

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if it helps:

1. Go to Creative Cloud Desktop Application
2. Press Ctrl+Alt+R
3. It will show a dialog to Relaunch
4. Click Continue and wait for 2-3 minutes
5. Launch Fresco

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share more details, like the exact version of the OS/Fresco, system config (CPU/GPU/Memory), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further?

Looking forward to your response.

Thanks,

Anubhav

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