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DIEGO GIMENEZ
Known Participant
Oct 24, 2021 5:06 PM UTC
Question

Problemas para iniciar Adobe Fresco en Windows 10

Buenas, acabo de instalar adobe fresco en mi Notebook Aspire 5, pero por alguna razón no me accede, se queda colgado al principio y luego se cierra. Los requisitos de mi notebook son 8 GBde memoria, Intel Core i7, Intel HD Graphics 620, tengo entendido que no deberia tener problemas al usar. Por favor si me pueden ayudar. Cuento con un plan de empresa.

 

15 replies

Eli26607724r579
Participant
Oct 15, 2022 3:34 AM UTC

Hola Diego cómo estás? Tengo el mismo problema con Adobe fresco, encontraste una forma de resolverlo? Ya intenté de todo, tu respuesta me ayudaría mucho, desde ya muchas gracias!

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Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
Oct 26, 2022 12:43 AM UTC

Hi @Eli26607724r579,

 

Sorry to hear about the trouble. I will try my best to help you out. Would you mind trying the steps suggested and sharing the information as asked above?

 

In addition to the steps shared above, you may also try resetting & repairing Fresco from Windows settings.

 

Let us know how it goes. I will be looking forward to your response.

 

Regards,

Anshul Saini

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    Community Expert
    DaveJCummingsCommunity Expert
    Community Expert
    Oct 26, 2022 8:14 PM UTC

    Exactly, and as you said before, upgrading the drivers helps immensely. I don't use Windows myself, but in my experience, out of date drivers can give a lot of headaches 

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      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      Oct 25, 2021 8:06 PM UTC

      Hi there,

       

      Sorry to hear about your trouble. I request you open the Task Manager, go to Performance > GPU > and check the DirectX version. If it is 12.1, then Adobe Fresco will run. Otherwise, it will not run as your GPU is not compatible with Adobe Fresco.

       

      Regards,

      Anshul Saini

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      DIEGO GIMENEZAuthor
      Known Participant
      Oct 31, 2021 11:00 PM UTC

      Buenas, verifique lo que usted me indico, mi versión de DirectX es 12.1. ¿Podria ayudarme a encontrar otra solución?

       

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      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      Nov 1, 2021 5:24 PM UTC

      Thanks for checking this. I would request you to update Fresco to v3.0 or try reinstalling it and see if that helps. If this doesn't help, please share your Device & Windows specification screenshot.

       

      Also, you may try the suggestion shared on these community posts (https://community.adobe.com/t5/fresco-discussions/fresco-stuck-on-quot-loading-documents-quot/m-p/11...) (https://community.adobe.com/t5/fresco-discussions/stuck-on-quot-loading-documents-quot/td-p/11972791) and let us know how it goes.

       

      I will be looking forward to your response.

       

      Regards,

      Anshul Saini

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