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Ardoq
Participating Frequently
Apr 13, 2023 4:49 PM UTC
Question

the Aids Drawing window for the basic shapes, positioned on the ruler, does not open.

the Aids Drawing window for the basic shapes, positioned on the ruler, does not open.
I have the latest updated version of Fresco,
new PC with Win 11, updated.
Some idea?
Drawing a circle can become a nightmare...

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3 replies

thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
Apr 30, 2023 8:17 AM UTC

A couple of things. I use Fresco on a Windows 10 PC: I can only get to the shape Drawing Aids whne clicking the ruler icon with a mouse and holding, not when I use my Wacom tablet and pen. A bit annoying but at least it works. 

 

Also, there is now Snap To Shape when drawing - even my terrible circles can be almost perfect. Draw your shape and hold and it should snap to a circle, or square etc. 

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    Imaginerie
    Community Expert
    ImaginerieCommunity Expert
    Community Expert
    May 2, 2023 9:03 AM UTC

    Using both Fresco on Windows and Ipad, I can concur with @thejanebradbury  that the behaviour is slightly different. You need to hold for a longer time than you would normally do to access the alternative tools.
    I still can access with the tablet pen however, but it's even longer to hold, and more fiddly than with the mouse...

    And yes, snap to shape is really great! 🙂

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      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      Apr 29, 2023 9:21 PM UTC

      Hello @Ardoq,

       

      We understand that encountering technical issues can be frustrating. Would you mind checking if all of your work is synced online (https://assets.adobe.com/cloud-documents)? If yes, kindly try removing and reinstalling Fresco to check if it helps. If the issue persists, kindly share a screen recording of what happens when you are trying to bring up the ruler (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727) so that we can investigate this further.

       

      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

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