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SharonfromMD
Inspiring
October 12, 2023
Question

2024 AI Images not exporting to Characgter Animator 2024

  • October 12, 2023
  • 3 replies
  • 633 views

I'm a song writer who animates her songs. I have often created different layers in AI to become triggers in Character Animator. When I upgraded both, Character Animator isn't recognizing any of the images. 

 

I've tried everything-redoing them in Photoshop 2024, redesigning the AI file. But the images aren't coming through even though they are viewed correctly in AI. I realize this might be a Character Animator issue, so I'm posting on both forums. 

The desktop has the image below, which didn't occur in previous versions. 

 

I'm wondering if there is something I need to do to prepare it properly etc.

This topic has been closed for replies.

3 replies

Anshul_Saini
Community Manager
Community Manager
October 13, 2023

Hi @SharonfromMD,

 

Thank you for sharing your findings. It's indeed helpful to understand the steps you've taken to resolve the issue you encountered in Adobe Illustrator 2024.

 

These insights may assist other users who might face a similar situation. However, I understand that these changes could be a bit frustrating. If the issue persists or if you need any further assistance or have additional questions, please don't hesitate to reach out. Sharing your system details, OS, and a screen recording demonstrating the problem could help us investigate it further and potentially find a more straightforward solution.

 

I'm here to assist you with any further queries or concerns you might have.

 

Best regards,

Anshul Saini

SharonfromMD
Inspiring
October 12, 2023

I figured out what is wrong. It's irritating, but at least I got my stuff to work.

 

I figured this out. It's irritating, but at least after about 10 hours, I can make it work.

 

1. All the new artwork (if you change anything in AI) needs to be embedded, or it doesn't show up

2. If you change AI after you've done the triggers, then you need to redo the triggers. 

3. Unfortunately, if you make any changes to your previous AI with PS Images, or GIF, or PNG, they have to be manually embedded. 

To the best of my limited knowledge, this is new to 2024. 

SharonfromMD
Inspiring
October 12, 2023

Also it's helpful if all the images have a title, rather than just what comes automatically. 

Monika Gause
Community Expert
Community Expert
October 12, 2023

That is just a taskbar that offers some functions. The general layers and object orientation in Illustrator hasn't changed. So if you don't change how you save the files, there shouldn't be an issue on the Illustrator side.

SharonfromMD
Inspiring
October 12, 2023

Thank you for responding. Unfortuntely, what you stated isn't correct. I suspect I've found a bug. See my entry below.