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2 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 3, 2025

Can you check out these: https://community.adobe.com/t5/illustrator-discussions/black-blank-save-dialogue-box/m-p/14383535 

A
Community Manager
Anubhav MCommunity Manager
Community Manager
May 6, 2025

Hello @kasun_1313,

I hope Monika's  suggestions helped resolve the problem. If not try running Illustrator under a different administrator account (Windows) and checking if it helps.

Looking forward to hearing from you.
Anubhav

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 3, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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