Participant

Question

Adobe Illustrator Text Import Options Error

Forum|Forum|4 years ago
August 15, 2021
3 replies
1027 views

I was saving a file in Illustrator 2020. After 1 minute the electricity went out and my computer turned off. When I turned it on later and opened the file it had a "Text Import Option" error message. When I click "Ok or Cancel" it opens a blank document. I'm looking for solutions on the web, and adobe helpx site but nothing works 😢 Is it possible to recover the file? It is a really important job.

Thank you

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Community Expert

Community Expert

If you don't have a UPS (Uninterruptible Power Supply), you might want to look into it to avoid future trouble.

~ Jane

Sabbir5FEDAuthor

Participant

Thanks. I will try to buy an UPS

Community Expert

Community Expert

The blackout was when you were saving?

That is the moment when your file is most vulnerable and probably cannot be recovered. Do yoiu have a backup?

Time Machine? Cloud backup? Synced file in Dropbox or Google Drive?

Sabbir5FEDAuthor

Participant

There was no backup

Community Expert

Community Expert

Moving thread to the Illustrator forum from Using the Community