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O
Onur Demir
Participant
April 23, 2023
Question

Adobe Illustrator v27.4.1 crash when drawing with Pen Tool

  • April 23, 2023
  • 1 reply
  • 442 views

While drawing with PenTool within the application, the application closes.
When I open it again I get this error and continue as a recovered document.
My app and drivers are at the latest version. Anyone else having this problem?
How can I solve this?

 

Version Number: 27.4.1
This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
April 27, 2023

Hi @Onur Demir,

 

Sorry to hear that you are facing this issue with Adobe Illustrator. Sudden application crashes can be frustrating, especially if you are in the middle of an important project.

 

If you get Illustrator crash reporter on a crash, then would you mind submitting the crash report as suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? This would help us investigate the crash.
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and assist accordingly.

 

Also, to better understand and diagnose the issue, would you mind providing the following information:

  • Confirm the operating system and its version that you're using.
  • Share a sample file that is causing the crash when tracing.
  • Provide a screen recording of the steps you're taking that lead to the crash.

Once you provide the requested information, we can further investigate the issue and try to find a solution for you. Your cooperation is much appreciated.

 

Best regards,

Anshul Saini

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