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Participating Frequently
October 16, 2018
Answered

AI CC 2019 - Color Settings keep resetting

  • October 16, 2018
  • 25 replies
  • 25214 views

The newest Illustrator keeps resetting colour settings to "Emulate Adobe Illustrator 6.0". I can change it back to North American General Purpose 2 or whatever... but if I hide Illustrator and come back to it, it often resets back.

The window says my colour settings are Unsynchronized and that I can synchronize colour settings through Bridge. Done this. Still resets.

I've uninstalled and reinstalled both Illustrator and Bridge, preferences and all. Still resets.

This is maddening. How can I just keep it to stay on the one setting?

    This topic has been closed for replies.
    Correct answer AshutoshChaturvedi

    We have a fix available and you should not have this issue if you have the following version of these Creative Cloud applications

    Please update to:

    • Photoshop (20.0.1)
    • InDesign (14.0.1)
    • Bridge (9.0.1)

    While it is not mandatory to upgrade Illustrator version from 23.0 to 23.0.1 we highly recommend that.

    25 replies

    suprmllr
    suprmllr
    Inspiring
    March 26, 2021

    This issue reappeard in version 22.3 of Photoshop. I have downgraded Photoshop to 22.2.0 and all works fine again.

    It’s a real bummer that such a thing happens in a company that takes money from us every month for using their software. I have spent 2 hours to figuring out that this is the same bug, that annoyed me over two years ago. Who pays me for that lost time?

      A
      Aaron Tipton
      Known Participant
      April 22, 2021

      Agreed! It's BS to pay this much for software and have such an important and consequential setting break like this. Add this to the growing list of problems I have with Adobe's extremely dissapointing support. Been suffering regular crashes of InDesign on my MBP 16.1 for over a year now. Every attempt with support was automatically closed without resolution. Anyone ready to join some class-action lawsuits? I sure am.

      Ton Frederiks
      Community Expert
      Ton FrederiksCommunity Expert
      Community Expert
      March 25, 2021

      Use the CC app to downgrade to Photoshop 22.2.0

      Then correct your Illustrator Color Settings.

      I
      irisp14
      Participant
      March 22, 2021

      I just had the issue happen to me in Illustrator. Can't get the correct colors back.

        L
        lloyd888
        Participant
        March 25, 2021

        I am having the same issue, I have a deadline and really need to get this sorted 

         

        Chris Tammar
        Chris Tammar
        Participating Frequently
        March 18, 2021

        I'm having this same issue with InDesign, it keeps reverting back to Emulate (yuck). I have the latest version too. Anyone else having this problem?

         

        Also, why does Emulate wash out the colors so badly?

          V
          vladimirs79260266
          Participant
          March 18, 2021

          Since this is an issue after updating to the latest version I just had to downgrade back to the before update version of Illustrator, photoshop and indesign so I can continue to work. Downgrade fixed the problem, and I'm not sure if I want to update in the nearest future.

            Ashutosh_Mishra
            Ashutosh_Mishra
            Inspiring
            March 17, 2021

            Hi All,

             

            Sorry to hear about your experience. Product team is working on this issue. I'd request you to upvote on this UserVoice post(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42892902-illust...) & stay tuned for the updates.

             

            Additionally, please try this workaround & let us know if it helps:

            1. Lower Photoshop from 22.3 to 22.2.
            2. Specify any color setting in Illustrator.

            If you do the above
            Even if you operate Photoshop while Illustrator is running, it will not emulate the settings by itself.

             

            We appreciate your patience.

             

            Regards,

            Ashutosh

            DrZiggles
            DrZiggles
            Participating Frequently
            March 19, 2021

            Patience...looking at the forums this has been a recurring problem since 2018?

            And to put you in the picture designers work fast, flipping between illustrator and photoshop.

            It took me 4 hours to sort this out in the middle of a hard deadline. This affects my work flow and ability to deliver.

            Adobe need to look at compensation for subscribers tied into monthly fees for shoddy goods. Stop upgrading if you havent tested the basics!

             

             

             

              Doug A Roberts
              Community Expert
              Doug A RobertsCommunity Expert
              Community Expert
              March 19, 2021

              Well, it was introduced in late 2018 and fixed shortly after. This is the first recurrance.

              andzejd92616319
              andzejd92616319
              Participant
              March 15, 2021

              Same problem, started happening since last thursday. App applications are up to date.

              A
              ashforthmarketing17336332
              Participating Frequently
              March 14, 2021

              I'm running Adobe Illustrator 25.2.1 and always keep my Creative Cloud apps up-to-date on my Mac. This exact issue has just started happening – guessing it's the latest version causing the problem. Bridge is also up-to-date.

               

              Hoping someone has a solution. It's just as maddening as the original poster describes. Thanks in advance for any help you can provide.

                DrZiggles
                DrZiggles
                Participating Frequently
                March 15, 2021

                "user"/Library/Preferences/Adobe/Color/ACEConfigCache2.lst

                 

                Delete this file it worked for me.

                 

                Bridge still wont sync with photoshop but you can set that colour profile manually.

                 

                This stops the colours changing when you jump from photoshop to illustartor

                DrZiggles
                DrZiggles
                Participating Frequently
                March 13, 2021

                This is now happening in Illustrator 2021 its absolutley rubbish, paying the monthly fee for a programme that is slowing my work flow

                 

                SORT IT OUT!

                 

                  Crowe About It
                  Crowe About It
                  Participating Frequently
                  March 13, 2021

                  Me too. It's only started happening today, and I think that was before the latest update. I can switch the colour settings manually away from 'Emulate Adobe Illustrator CS6' to Monitor settings or something else. OR I can switch to CPU mode and that solves the issue, but then I lack the benefits of GPU mode.

                   

                  Colours are appearing duller than they should be.

                  AshutoshChaturvedi
                  Community Manager
                  AshutoshChaturvediCommunity ManagerCorrect answer
                  Community Manager
                  November 20, 2018

                  We have a fix available and you should not have this issue if you have the following version of these Creative Cloud applications

                  Please update to:

                  • Photoshop (20.0.1)
                  • InDesign (14.0.1)
                  • Bridge (9.0.1)

                  While it is not mandatory to upgrade Illustrator version from 23.0 to 23.0.1 we highly recommend that.

                  D
                  dnolunia
                  Participant
                  November 20, 2018

                  I'm having this problem with InDesign CC2019 v. 14.0.1, updating the version didn't work for me. It's really frustrating.

                  AshutoshChaturvedi
                  Community Manager
                  AshutoshChaturvediCommunity Manager
                  Community Manager
                  November 21, 2018

                  dolavarria  wrote

                  I'm having this problem with InDesign CC2019 v. 14.0.1, updating the version didn't work for me. It's really frustrating.

                  post update to all the application you will have to set the color setting once manually in these applications for it to work. let me know if you have already done that I can ask someone to have a look at your machine.

                  Warm Regards,

                  Ashutosh Chaturvedi  | Sr. Quality Engineering Manager – Illustrator

                  creativik78
                  creativik78
                  Participant
                  November 16, 2018

                  Hi everyone, I hope to solve the problem, I did it with the help of an Adobe Tech;

                  First of all: it is indeed a problem of the last update, they are aware and are trying to solve it.

                  In the meantime, just go to your user library folder, adobe and then change the permissions to the "color" folder after deleting the file inside. (the file containing color settings). Set permissions to read/write to everyone, apply to all elements inside, and your done. Obviously before starting, close all your adobe apps.

                  Hope to help somebody!

                  Cheers from Italy and good work to everyone ;-)

                  Paolo

                  suprmllr
                  suprmllr
                  Inspiring
                  November 16, 2018

                  … that doesn’t work for me

                  Doing the opposite fixes the issue: Set the permission to “Read only” for all users after deleting the file ACEConfigCache2.lst. This prevents that the file re-appears.

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