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AI CC 2019 - Color Settings keep resetting

Forum|Forum|7 years ago
October 16, 2018
25 replies
25214 views

The newest Illustrator keeps resetting colour settings to "Emulate Adobe Illustrator 6.0". I can change it back to North American General Purpose 2 or whatever... but if I hide Illustrator and come back to it, it often resets back.

The window says my colour settings are Unsynchronized and that I can synchronize colour settings through Bridge. Done this. Still resets.

I've uninstalled and reinstalled both Illustrator and Bridge, preferences and all. Still resets.

This is maddening. How can I just keep it to stay on the one setting?

This topic has been closed for replies.

Correct answer AshutoshChaturvedi

We have a fix available and you should not have this issue if you have the following version of these Creative Cloud applications

Please update to:

Photoshop (20.0.1)
InDesign (14.0.1)
Bridge (9.0.1)

While it is not mandatory to upgrade Illustrator version from 23.0 to 23.0.1 we highly recommend that.

Show previous replies

M

markusm77306550

Participant

none of all of this works for me. i uninstalled cc19 and reinstalled cc18. i hope with the next update, the problem is fixed.

roadrunner2014

Inspiring

Thank you johngettler1 you are life saver! it worked for me for a while.....until the settings reset themselves back again ....:(

B

brianf45361561

Participant

This issue is killing me. I don't understand why this issue seems to have 12 different solutions which work for some people and not others. To boot, my team and I updated all of our machines last week and I am the only person experiencing the issue. Everytime I go into InDesign now, I have to check my color settings. If I am working in the program, minimize, do work in another program, and then go back to InDesign, I see the color change before my eyes, reverting back to the "Emulate Adobe InDesign 2.0 CMS Off" setting.

Come on Adobe, let's smooth this out for the thousands of professionals depending on your programs everyday.

J

johngettler18107253

Participating Frequently

These are the steps that have been working for me and my creative team:

1. If you use an Adobe supplied Color Settings preset, go to next step, otherwise use Photoshop Color Settings, to create your desired color settings, and then Save a named Preset.

2. Quit all Adobe apps

3. Hold down the Option key, and choose the Go Menu.

4. Chose Library.

5. Go to Preferences/Adobe/Color

6. Delete this file: ACEConfigCache2.lst

7. Go into Bridge 2018 (or 2019 if you have already deleted Bridge 2018), and go to Edit, Color Settings, and chose your desired preset, and click Apply. If done in Bridge 2018, you don't need to do it in Bridge 2019.

8. Quit Bridge, and now all your 2018 and 2019 apps will be "Synchronized" and will not revert back to the factory defaults!

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brianf45361561

Participant

So far so good. I realized that the issue kept happening when jumping back and forth from photoshop to InDesign. Followed the steps and so far it has fixed the issue.

Thank you very much.

С

стеллаа94548569

Participant

Delete from mac os:

all old versions

all adobe applications

close all adobe process

all adobe folders and adobe files in library

all plugins

clean trash and temp

restart mac os

install again all app

!!! first open adobe bridge / edit / color settings / select / save

open other adobe app

It works for me

J

johngettler18107253

Participating Frequently

The solution (or workaround) to get color settings to work properly again is to trash this color preference file:

This file:
ACEConfigCache2.lst

Located:
/Users/yourusername/Library/Preferences/Adobe/Color

You won't see the Library folder since it is hidden. To choose Go to Folder... from the Go Menu, and type in "Library" once you are in the yourusername folder.

G

gassjack

Participant

THANK FROCK!!! ^You sir, are a lifesaver.

R

romanm50053297

Participating Frequently

I have the same problem on MacOS High Sierra 10.13.6. Can solve this only uninstall Illustrator (and remove all settings) and install again

U

UpstreamMarketingAuthor

Participating Frequently

I created a new, custom profile (based on North American General Purpose 2) and selected that profile in Photoshop, Illustrator, and Bridge. Things seem to cooperating... for now.

M

markusm77306550

Participant

this fix on the other forum page doesnt work eighter. illustrator and indesign keeps resetting the color management despite of deleting the apps and the color preference in the library. NEED A FIX ASAP! till then i go back to the cc18. bye.

Lu Caulfield

Participant

I restored CC2018 and it helped.

It is embarrassing that software for professionals comes out with such errors! But hey, it's important that there is the possibility of sharing and there are videos for amateurs!

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bwshima

Participant

I also have this problem and none of the solutions in the threads listed have solved it. I've tried saving the settings and loading from a saved setting and Illustrator reverts back to Emulate Adobe Illustrator 6.0 when switching between applications. The colors are way off when it switches.

Some details:

• I'm using High Sierra.

• I don't have Bridge installed, so uninstalling isn't a solution.

• I don't have color preferences stored in /Users/yourusername/Library/Preferences/Adobe/Color so nothing there for me to trash.

I hope there's a fix soon!