.ai file doesn't open correctly

Forum|Forum|3 years ago
August 1, 2022
5 replies
632 views

Good morning,

I’m sending this email, because I’m trying to open a file with 100MB, and appears a warming saying that Adobe Illustrator "could only partially read this file" and does not open the file with all content.

Can you please help figure out the issue?

Many Thanks,
Mariana Quintela

B

Bobby Henderson

Community Expert

It might be worth trying to open the file in the previous version of Illustrator or the Beta build of Illustrator. A computer can have more than one installation of Illustrator.

C

Central Graphic

Participant

Illustrator could not open this file.
We tried to read it, but it is too damaged to recover.
Help us figure out what happened by emailing this file to file@adobe.com

Abhishek Rao

Community Manager

Hi @Central Graphic,

Thanks for reaching out. Sorry to hear you're running into this issue when trying to open your file.

Could you please confirm which version of Illustrator you're currently using and the operating system details (Mac/Windows + version)? Also, if you remember, which Illustrator version was used to originally create the affected file?

In the meantime, please try placing the affected file into a new Illustrator document using File > Place instead of opening it directly, and let us know if it still shows the same error or behaves differently.

It would also help if you could share the problematic file with us. You can upload it to any public cloud storage service like Google Drive, Dropbox, etc., and share the downloadable link here. If the file contains confidential content, feel free to send the link via DM on the community.

Looking forward to your update.

Abhishek

marliton

Community Expert

Hi. Did you send the file to file@adobe.com as the warning suggests?

Marlon Ceballos

Anubhav M

Community Manager

Hello @Mariana25470790p1jj,

Sorry to hear about this experience. It seems the file might be corrupted. I would request you try the following suggestions and share your observations:

If the file is on a network drive/external media, copy it to the internal drive before opening it again in Illustrator.
Try opening the file in Adobe Acrobat and check if it works.
If you have recently upgraded Illustrator, try rolling back to a previous version and check if it helps.
If the issue persists, kindly share the file by following the steps shared in this community post (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531).

Looking forward to hearing from you.

Thanks,

Anubhav

M

Mariana25470790p1jjAuthor

Participant

Good morning,

I’m sending this message, because I’m trying to open a file with 100MB, and appears a warming saying that Adobe Illustrator "could only partially read this file" and does not open the file with all content.

Can you please help figure out the issue?

Many Thanks,
Mariana Quintela