.ai file doesn't open correctly

[Mariana25470790p1jj]

Good morning,

I’m sending this email, because I’m trying to open a file with 100MB, and appears a warming saying that Adobe Illustrator "could only partially read this file" and does not open the file with all content.

Can you please help figure out the issue?

Many Thanks,
Mariana Quintela

[Anubhav M]

Hello @Mariana25470790p1jj,

Sorry to hear about this experience. It seems the file might be corrupted. I would request you try the following suggestions and share your observations:

• If the file is on a network drive/external media, copy it to the internal drive before opening it again in Illustrator.
• Try opening the file in Adobe Acrobat and check if it works.
• If you have recently upgraded Illustrator, try rolling back to a previous version and check if it helps.
• If the issue persists, kindly share the file by following the steps shared in this community post (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...).

Looking forward to hearing from you.

Thanks,

Anubhav

[marliton]

Hi. Did you send the file to file@adobe.com as the warning suggests?

[Mariana25470790p1jj]

Good morning,

I’m sending this message, because I’m trying to open a file with 100MB, and appears a warming saying that Adobe Illustrator "could only partially read this file" and does not open the file with all content.

Can you please help figure out the issue?

Many Thanks,
Mariana Quintela

[italosan]

Hi, this is a duplicate post. Please continue the conversation here: https://community.adobe.com/t5/illustrator-discussions/ai-file-doesn-t-open-correctly/td-p/13106044