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econova_13
Participant
October 18, 2023
Answered

AI generator not working

  • October 18, 2023
  • 5 replies
  • 12961 views

Hello,

 

I bought the Adobe CC a few days ago but the AI generation tool doesn't work. I tried yesterday and it didn't work and I tried to use it the whole day today and still not working. Has someone else experienced the same issue that I do ? Thank you !

 

 

    Correct answer Anubhav M

    I am having the same issue

    Here is my AIPerformace.log file

    https://drive.google.com/file/d/1h4uw3jr2319bzqewXYB_gc5AcHSz4gkG/view?usp=sharing


    Hello @econova_13,

    Thanks for sharing the details. Kindly allow me some time while I check this with the team.

    Thanks,
    Anubhav

    5 replies

    M
    Matt_404
    Participant
    March 7, 2025

    It was surprising to see a problem reported in 2023 still hasn't been resolved in 2025. I just installed Illustrator and received the same "Internet connection" error while using the text to vector graphic (beta) AI generator.

      M
      Matt_404
      Participant
      March 11, 2025

      I would greatly appreciate any assistance anyone can provide. Thank you!

        G
        gal_9286
        Participant
        January 7, 2025

        Im having the same issues myself, would like to get some help please:)

        File: AdobeLogs_20250107_212931_546-mac-GS.zxp




          B
          Ben38667434pu2a
          Participant
          July 17, 2024

          I had been expecting issues with the ones I used, when I taped the generate button, I kept getting this "something went wrong with the generator" response. Any recommendations, please?

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            July 18, 2024

            Can you please tell us your system and version number?

            C
            Chris34831086ybvh
            Participant
            January 16, 2024

            I am having the same issue.

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              January 16, 2024

              Hi @Chris34831086ybvh,

               

              I'm sorry to hear that you're encountering difficulties with the Text to Vector Graphic beta in Illustrator. I appreciate your patience, and I'm here to assist you in resolving this issue.

               

              To better understand and address the problem, could you provide some additional information?

              • Are you able to surf the internet without any issues?

              • Do you have any firewall, antivirus, or security applications that might be affecting the connection?

              • If your internet connection is stable and unrestricted, we would appreciate it if you could share the performance logs with us. Here's how you can do that:

                • Close Adobe Illustrator > Launch Command Prompt > Paste the following command and hit Enter set AI_ENABLE_LOGS=1 && "C:\Program Files\Adobe\Adobe Illustrator 2024\Support
                  On Mac, launch the app from the Terminal app:
                  AI_ENABLE_LOGS=1 "/Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator"
                • Launch Illustrator and start using Text to Vector, and the logs then shall be accessible at
                  Windows: %appdata%\Adobe\Logs\Adobe Illustrator\28.0\Adobe Illustrator\AIPerformance.log
                  Mac: ~/Library/Logs/Adobe/Adobe Illustrator/28.0/Adobe Illustrator/AIPerformance.log
                • Upload this AIPerformance.log file to Google Drive/Dropbox and share a public download link here so that we can share it with the product team.

               

              This information will help us investigate the issue further and provide a more targeted solution. Thank you for your cooperation, and I look forward to assisting you.

               

              Best regards,

              Anshul Saini

                G
                GGPete
                Participant
                February 8, 2024

                I am having the same issue

                Here is my AIPerformace.log file

                https://drive.google.com/file/d/1h4uw3jr2319bzqewXYB_gc5AcHSz4gkG/view?usp=sharing

                  Anshul_Saini
                  Community Manager
                  Anshul_SainiCommunity Manager
                  Community Manager
                  October 18, 2023

                  Hi @econova_13,

                   

                  I'm sorry to hear that you're experiencing issues with the Text to Vector Grpahic (Beta) tool in Illustrator v28.0. It's important to note that you're not alone in facing this problem, as similar issues have been reported by several other users as well.

                   

                  The persistent error you're experiencing is unexpected. I have already logged a ticket directly with the product team for further investigation.

                   

                  To assist with the investigation, it would be helpful if you could provide the following information:

                  • Your system specifications: Please share details about your CPU, RAM, GPU, and your computer's manufacturer and model.

                  • Specifics of the issue:

                    • Is this error tied to a particular prompt or selection?
                    • Does this issue occur every time you attempt to use the feature, or are you able to use it after a period of time with the same prompt or selection?

                  • Have you tried using different internet connections or different machines to see if the issue persists?

                   

                  Please rest assured that your feedback will be invaluable in helping to resolve this problem. Once I get this information, I will work with the product team to investigate the issue further and seek a solution.

                   

                  Also, it would be really helpful if you could share a screen recording demonstrating the issue.

                   

                  Thank you for your patience, and I apologize for any inconvenience this has caused.

                   

                  Best regards,

                  Anshul Saini

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