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Any Illustrator v25.0.1 later won't open CAD drawings DWG DXF - Getting error 2067 while opening

Forum|Forum|5 years ago
November 11, 2020
26 replies
32912 views

Hi, I've been used to opening vector drawings from Gerber in ai format in Illustrator but since the new update I'm no longer able to open any of these files. I get a dialogue box with options to chose Text or AutoDesk Real DWG, but none of the options work. Selecting the text option just shows garbled text and the AutoDesk Real DWG option produces an error message: The operation could not be completed because of unknown error 2067. Has anyone else had this experience? Does anyone know how to fix this??? Many thanks for your help!

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Correct answer Anshul_Saini

Hi All,

I understand that some of you have been experiencing difficulties with opening or importing DXF/DWG files in Illustrator. I want to assure you that the product team has worked diligently to resolve this issue.

After careful investigation, it has been determined that the problem is with the DXF/DWG files themselves. They were not created in accordance with the proper file format specifications, and as a result, they are causing errors when attempting to open or import them in Illustrator.
Note: Illustrator uses the latest AutoCAD library licensed from Autodesk to open, import, and export DXF & DWG files.

Please note that the older versions of AutoCAD also experience difficulty with opening these malformed files. If you come across any DXF/DWG files that can be opened in the latest versions of AutoCAD but not in Illustrator, please report this as a separate issue in a new post and share the file with me via DM for further investigation. Our team will do their best to resolve any bugs that may exist.

It's worth mentioning that Illustrator versions 25.1 and below were able to open/import these files because they used a different library, which did not strictly check the DXF/DWG files for conformance. However, due to the lack of support for recent OS upgrades, Illustrator has switched to the latest AutoCAD library from Autodesk for opening, importing, and exporting DXF/DWG files. Unfortunately, the older versions of Illustrator are no longer available in Creative Cloud due to Adobe policy. However, you may try the suggestion in this community post to install an older version.

Additionally, it is important to note that other third-party apps may also export DXF/DWG files using older AutoCAD libraries that may not open in Illustrator. If you encounter such files, please report them to the application that created them for a potential fix in future releases.

Thank you,

Anshul Saini

#Marking as correct for visibility

Show previous replies

Amirtha Rajan PKS

Participant

Hi I tried in version 25.4.1 but still no luck... Please fix this .. Its so annoying ... We are all paying for the software here, but we aren't getting a proper response/support from Adobe.

@Srishti Bali please check with the development team andgive us an update. If the upcoming versions are not gonna support dwg files anymore please mention it in the release notes.

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Anonymous

The same for me! Please HELP Adobe!!!!!

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amhol

Participant

I have been having the same problem for months. Illustrator used to be able to open .DWG but Illustrator 2021 definitely does not. If I revert to an older version (24) then it works. But that's not really an acceptable solution.

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Jønne5CD5

Participant

Sadly still doesn't work with Illustrator 25.4

I have used https://anyconv.com/dxf-converter/ with surprising joy! It works fast, free and doesn't ruin corners or break all lines

I give it 5 stars

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jo jovoo

Participant

I have the same issue with trying to open an dxf filke from clo3d.

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jo jovoo

Participant

... as adobe has missed the early deleoping stage of intuitive 3d design software, it should not miss now to at least provide a smooth workflow together with the well built existing intuitive 3d programms like fusion 360 and clo. ... please, please, please : )

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Photo_James

Participant

Just ran into the DXF issue. Why should I have to back-date my version just to open a file type that I have been opening for years? I haven't opened DXF files in a while and was sadly surprised with this OVERSIGHT BY ADOBE. We're not asking much, just to be able to use the program that we pay you for.

ADOBE PLEASE FIX THIS.

sarahw31120839

Participant

I can't open DFX files. The message I get is either unknown error 2067 or a text file not the line drawings I am expecting to see.

Please help!

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Nathanial5C16

Participant

Hey all -

I use export to DXF for our workflow and it's broken, the only way to have it work is to use specifically 25.0.1. I believe it worked in earlier versions but broke when we updated past 25.0.1 specfically.

Now this is a problem as I shop this work out because the files look fine and can be opened by Adobe fine when saved with newer versions of Adobe. However, they fail an internal conversion process consistently when exported from newer versions of Adobe, even when the exact same export settings are chosen. Trying to be specific on the Illustrator version used for the work is proving difficult.

I see there are newer & different export versions for DXF files now than there was in 25.0.1. While I cheer progress, what once was working is now working in several updates since 25.0.1, I believe I have tried them each.

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Nathanial5C16

Participant

(by working I mean that it is now broken 😉

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Thomas Stones

Participant

Same error 2067 when trying to open some .dxf files. Works in older version.

ver. 25.2.3

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defaultbd2gz7e1f8r6

Participant

Same here. Updated to the latest 25.2.3 and still does not work. Very frustrating. Only way I can get it to work is use some of these free online conversation programs that do a terrible job.

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Liana00michelle

Participant

I am having this issue, as well.

The adobe staff say to "reach out if we need help" which is exactly what we are doing but they arent giving us any advice other than to update the software. My Illustrator is now 25.2.1 and it won't open a client's .dwg file. Can anyone please help?????????

Thanks!

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Tiffany5E65

Participant

Hi @Liana00michelle

I had this issue and the only way I was able to make a .DXF or .DWG work AT ALL, was to backdate my AI version to the 25.0.1 Once I got the cloud to backdate to that version I had no problems importing, copying, dragging either of those files into Illustrator. I know it's annoying to do. But it's the only advice I have found to work until they either update or patch the current version.

Hope that helps. Sorry, it's not better news.