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Question

Art board keeps switching to landscape

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I've never come across this issue before. When clicking on an art board that is 1080x1920, the art board switches to landscape. This isn't specific to this project. Happens with new documents as well. Any help would be greatly appreciated.

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7Mod2

Participant

Yes, I have the same issue and it is making my work flow so bad. I have to open and close at least 50 files a day. I have never have this issue before. Every time I open a file saved in landscape and swtich. Some of my file's artboard move to a different placment.

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Anshul_Saini

Community Manager

Hello Everyone,

We understand the frustration that technical issues can bring, and we truly appreciate your patience in this matter. Our product team has made efforts to replicate the issue without success. To further investigate, could you please provide the following details

System Report (for macOS / Windows)
Illustrator System Info (found under Help > System Info)
A screen recording showcasing the exact workflow when encountering this problem. Please upload this information to a platform like Google Drive, Dropbox, or any other preferred service and share the public link with us here.

We greatly value your cooperation and assistance in resolving this issue.

Thanks,

Anshul Saini

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Anubhav M

Community Manager

Hello everyone,

We understand the frustration that technical issues can bring, and we truly appreciate your patience in this matter. Our product team has made efforts to replicate the issue without success. To further investigate, could you please provide the following details:

-System Report (for macOS / Windows)

- Illustrator System Info (found under Help > System Info)

- A screen recording showcasing the exact workflow when encountering this problem.

Please upload this information to a platform like Google Drive, Dropbox, or any other preferred service and share the public link with us here. We greatly value your cooperation and assistance in resolving this issue.

Thanks,
Anubhav

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Anubhav M

Community Manager

Hello everyone,

We understand the frustration that technical issues can bring, and we truly appreciate your patience in this matter. Our product team has made efforts to replicate the issue without success. To further investigate, could you please provide the following details:

-System Report (for macOS / Windows)

- Illustrator System Info (found under Help > System Info)

- A screen recording showcasing the exact workflow when encountering this problem.

Please upload this information to a platform like Google Drive, Dropbox, or any other preferred service and share the public link with us here. We greatly value your cooperation and assistance in resolving this issue.

Thanks,
Anubhav

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T

Tasch166

Participant

I have the same issue. I don't even need to be on the artboard and it will change orientation. Incredibly frustrating!

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D

drivengraphics

Participant

having the same issue after updating. please fix this bug!!

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A

almostDone

Participant

I have same issue, its annoying to re rotate after copy and paste.

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S

sheema297588935821

Participant

Greetings,

I'm currently using Illustrator version 28.3, and since its recent update, I've encountered a rather frustrating issue. Whenever I create a document with a vertical orientation artboard, the orientation spontaneously changes to landscape while I'm working. This alteration persists, repeatedly reverting to the landscape. Additionally, when I attempt to export the file to PNG format, the preview is no longer displayed, showing only a white box instead.

Despite uninstalling and reinstalling the application, the problems persist. (screenshot attached)
For your information, I'm using an Apple M2 Pro MacBook.
Looking forward to your support.
Thanks.

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