Participant

Answered

Artboard edges, anchor points and bounding box are grey and barely visible

Forum|Forum|4 years ago
October 17, 2021
5 replies
8833 views

After the latest update I am having issues with Illustrator. When an item is selected, the bounding box is not blue as it was before, but light gray and therefore almost invisible. Anchor points as well. The artboard edges are also barely visible. I can't even tell which artboard is selected at the moment. Bounding box, edges and artboard are all marked as shown in the view panel. Any ideas? I am attaching a screenshot for reference.

Thank you!

Correct answer brett239157646ojx

when you have the object selected, click on view, then the first option should be (view using CPU) or (view using GPU) click that and your bounding box should go back to normal. I just had the same problem.

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Elle5EC7

Participant

The "View Using GPU" is greyed out, so there's no solution. Very frustrating. I can barely see the bounding box and nodes. No wonder Adobe's stock price has lost 40% Products keep getting worse.

Anshul_Saini

Community Manager

Hi @Elle5EC7,

We are sorry to hear about this. Would you mind confirming the GPU make & model, GPU Driver, OS & Illustrator version?

Also, would you mind confirming if this happened while working or opening a specific file or all and if GPU performance is enabled in the app preferences or not?

Looking forward to your response.

Thanks,

Anshul Saini

leighm92757707

Participant

that worked for me - blue handles back now

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brett239157646ojxCorrect answer

Participant

when you have the object selected, click on view, then the first option should be (view using CPU) or (view using GPU) click that and your bounding box should go back to normal. I just had the same problem.

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Pamela24286275i0ra

Participant

THanks!!! This solved my problem!!!!

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evas26576832

Participant

This problem has been a killer for me! Try this because it worked for me. Follow the instructions that have already been given prior here: "Double Click on the layer name in the layer palette to pull up the options for the layer. What is the color of the layer set to. Change it to a different color." but then change it back to the default light blue. Mine was also ALREADY set to the light blue (in the layer) as well but still appearing light gray (on the box). After changing it and then changing back, it now appears in the layers and on the box as light blue (as it should). Hope this helps!

Kurt Gold

Community Expert

Similar issues have been reported a couple of times, but the cause isn't quite clear so far.

https://community.adobe.com/t5/illustrator-discussions/unable-to-clearly-see-anchor-points-amp-text-base-lines-showing-up-white-in-illustrator-v25-4-1/m-p/12337543

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scripsafe

Participant

I'm here to say it's still an issue!!! Please Adobe - stop changing things that work!!! And, please fix the bounding boxes back to the layer color.

AND, please fix your zoom-in. Now, I can zoom in super close but can't see anything - everything disapears after enlarging past 1200%. Why let us zoom in if you can't see it? What's the point? UGH!!

Mike_Gondek10189183

Community Expert

Double Click on the layer name in the layer palette to pull up the options for the layer. What is the color of the layer set to. Change it to a different color.

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Sara...Author

Participant

Tried that, the color is set to blue, as is the default setting. Even if I change it to another color, the issue still remains.

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