Black screen in Illustrator

Forum|Forum|5 years ago
June 2, 2020
4 replies
2998 views

Hi all.

Recently, I have been unable to use Illustrator (and Photoshop). Opening the application results in this black screen. I am on the 24.1.3 version of the app, and I use a Macbook Pro, updated to the latest possible version. Attached is the screenshot from when I open Illustrator. What should I do?

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Correct answer DryVapor

I am with a windows PC. The trick that helped me was to install the latest Visual C++ Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019.

Good Luck,.

D

DryVaporCorrect answer

Participant

I am with a windows PC. The trick that helped me was to install the latest Visual C++ Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019.

Good Luck,.

Srishti_Bali

Legend

Hi there,

Sorry to hear about this trouble. I am hopeful that the issue was fixed by the support team. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722) and let us know how it goes.

Regards,

Srishti

Bill Silbert

Community Expert

This sounds like an issue with your system to me. I would suggest contacting Adobe Customer Care https://helpx.adobe.com/support.html?promoid=RGJ8NLP8&mv=other. They can run a diagnostic on your system which cannot be done here in the user to user forum. You may also want to contact Apple Customer Support to see if you have a hardware problem.