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zakattack313
Participant
May 28, 2020
Answered

Blank home screen on Illustrator on macOS

  • May 28, 2020
  • 5 replies
  • 12844 views

When I go to open illustrator from my dock, the only thing that happens is I get a black blank screen. However I can open other ai documents and itll take me right into the workspace; I was even able to create a new file by going in through a previous one. The main issue is that the home page when you first open illustrator is not working/ broke. Anyone else have this issue or know how to resolve???

 

{Renamed by MOD}

Correct answer Srishti_Bali

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page=1) and let us know how it goes.

 

Regards,

Srishti

5 replies

salfavata
salfavata
Inspiring
April 23, 2025

suddenly experiencing the same problem, I didn't change any setting settings. one day is just did this upons start up. auto-update has always been disabled. any ideas without resetting preferences?

 

vers 28.0 on an iMac 24, 16G, Sonoma 14.7.4.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 23, 2025

    Hello @Fvta100,

    Could you try updating to Illustrator 28.7.6 and checking if it helps? If the problem persists, try running Illustrator under a different administrator account (macOS) and share your observations.

    Looking forward to hearing from you.
    Anubhav

      salfavata
      salfavata
      Inspiring
      April 27, 2025

      I resorted to the less brilliant solution of reinstalling the dumb program, same version. Life is too short to drill down and troubleshoot. Thanks.

      E
      erinkim763
      Participant
      September 9, 2021

      Has anything worked for you yet?

      insolent
      insolent
      Participant
      August 29, 2021

      hi, did you find a solution please, i've the same problem :((( ?

        E
        erinkim763
        Participant
        September 9, 2021

        Yes. I need this answered as well. Having the same issue. 

        Srishti_Bali
        Srishti_BaliCorrect answer
        Legend
        June 9, 2020

        Hi there,

         

        Sorry about the delay. I am hopeful that the issue was fixed. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page=1) and let us know how it goes.

         

        Regards,

        Srishti

          B
          bandbad
          Participant
          February 15, 2024

          hello. I have the exact same problem starting with version 27.8.1 through actual version 28.1.
          i noticed that when disconnected from creative cloud the illustrator's interface is loaded correctly but with a popup to connect. when i connect to creative cloud the interface of illustrator goes blank instantely.
          i'm using macbook pro 2018 with macos 14.2.1
          all other adobe products are running well.

          Anshul_Saini
          Community Manager
          Anshul_SainiCommunity Manager
          Community Manager
          February 24, 2024

          Hello @bandbad,

           

          Thank you for bringing this issue to our attention. We've noticed similar reports from multiple users, although we've been unable to replicate the problem on our end.

           

          To further investigate and resolve this issue, would you be willing to have a debug session with us? If so, please send me your Adobe ID, Country & Timezone, phone number with the country code, and a couple of preferred dates and times between Monday to Friday for the session.

           

          To send this information privately, you can click on my profile picture and use the "Send a message" button.

           

          Thank you for your cooperation, and we look forward to resolving this issue together.

           

          Best,

          Anshul Saini

          Jeff Witchel, ACI
          Community Expert
          Jeff Witchel, ACICommunity Expert
          Community Expert
          May 28, 2020

          If I'm understanding your issue correctly, your Home Screen is not showing when you open Illustrator.

          If that's the case, under the Illustrator menu, go to Preferences > General, and make sure to check "Show Home Screen When No Documents Are Open."

          Z
          zakattack313Author
          Participant
          May 28, 2020

          I already have that selected. As soon as I open the software, all I see in the window is a blank space (pictured below). I have tried uninstalling and reinstalling the program multiple times. when I open photoshop the same screen appears.

          Jeff Witchel, ACI
          Community Expert
          Jeff Witchel, ACICommunity Expert
          Community Expert
          May 28, 2020

          Have you tried resetting preferences https://community.adobe.com/t5/illustrator/how-to-reset-illustrator-preferences/m-p/10602277?page=1#M144090

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