Skip to main content
Participant
June 24, 2024
Question

Blank screen on launch Illustrator 2024

  • June 24, 2024
  • 4 replies
  • 964 views

Everytime I try to open AI 2024 I get the screen below. I am also unable to click any buttons on the menu bar. I have a 2020 MAC, MAC OS 14.5. Please help me, I cannot get any work done.

 

This topic has been closed for replies.

4 replies

Monika Gause
Community Expert
Community Expert
June 25, 2024
Srishti Bali
Community Manager
Community Manager
June 25, 2024

Hi @devin38168767ph1w,

 

We apologize for the inconvenience this issue has caused. We've received similar reports from other users, and our team is actively investigating. To help us resolve this problem, we need a memory dump from your machine. Please follow the steps outlined below.

 

Please refer to this for mac
  • By default, macOS disables core dumps for most applications. To enable core dumps, you’ll need to execute the following command in Terminal:
  • sudo launchctl limit core unlimited
  • After the crash, macOS typically generates a crash report which can be found in the following directory:
  • ~/Library/Logs/DiagnosticReports
  • Also, during crash, a pop-up dialog appears. Click Report... to save the report to system reports.
  • You can use the following steps to locate the system reports in your system:
  • Click the launch pad and search for Console.
  • In Console, click System Reports on the left pane.
  • Search for Crash report having the filename with a prefix as Adobe Crash Reporter_YYYY-MM-DD where YYYY-MM-DD is the date on which the file is saved.
  • Right-click on the report file and click Reveal in Finder to get the logs which can be shared.
     

 

As workaround, you may install version 27.7 from Creative Cloud Desktop. 

 

Hope this helps!

 

Regards,

Srishti

Participant
June 24, 2024

Everytime I try to open AI 2024 I get the screen below. I am also unable to click any buttons on the menu bar. I have a 2020 MAC, MAC OS 14.5. Please help me, I cannot get any work done.

Ton Frederiks
Community Expert
Community Expert
June 24, 2024

Did you already try to restart your machine, reset preferences?

And your CC app is giving you a warning too.

Participant
June 24, 2024

Yea I have restarted my machine and that didnt work when I tried. As for the preferences, do you mean within illustrator?

 

My CC app hasnt warned me of anything.

John T Smith
Community Expert
Community Expert
June 24, 2024

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum