Skip to main content
Participant
June 1, 2023
Question

Blank Screen When Opening Illustrator/Photoshop

  • June 1, 2023
  • 2 replies
  • 329 views

When I open Illustrator or Photoshop, my screen is just a blank gray screen. I can't open a new window or really do anything once I get in there. I've restarted my computer, uninstalled and reinstalled the apps, reset my preferences, checked the "Legacy New File Interface" setting, etc. None of it has worked. I'm running Windows 10 Pro updated to the latest version. How do I fix this? My coworker is running the exact same setup and his is working fine.

 

This topic has been closed for replies.

2 replies

Monika Gause
Community Expert
Community Expert
June 10, 2023

If signing out and in doesn't work, here are a couple of other steps: https://community.adobe.com/t5/illustrator-discussions/illustrator-opens-with-blank-window/m-p/9227237 

Community Expert
June 1, 2023

One other thing worth trying is signing out of Creative Cloud and then signing back in to your account.