Inspiring

Question

bug in new illustrator update?

Forum|Forum|1 year ago
June 28, 2024
3 replies
588 views

hi all,

ive recently installed the new illustrator update, v. 28.5, and it started crashing frequently, about every few hours, though i cant pinpoint what is making it crash.

Bug?

Bug

This topic has been closed for replies.

W

wtkgraphics

Participant

It crashes all the time on Windows 11 if it is sitting idle, but it does not crash when in use. Fortunately, it saves a fairly recent recovery version, which is a huge safety net. We assumed it had to do with compatibility with older graphics cards and drivers, which was the problem in the early days of CC.

Monika Gause

Community Expert

Please contact Customer Care, so thex can have a look at it. https://helpx.adobe.com/contact.html

Anubhav M

Community Manager

Hello @MimiF, @Demented Pixel, @wtkgraphics,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4cCvLI0) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3xEWwwM). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

D

Demented Pixel

Participant

I am also having frequent crashes with V28.5 running on Windows 11. It just crashes randomly freezes and then crashes and throws up 'Do you want to send an Error Report'. Any ideas appreciated.

Monika Gause

Community Expert

Which system is it? And can you please look up the exact version number?

Do you perhaps have the Character panel open? Or does that happen when you open it?

MimiFAuthor

Inspiring

monika,

im using windows 11, and what do you mean the exact version, its 28.5. and no, it doesnt have to do with the charachter panel, i checked

Monika Gause

Community Expert

thank you for the version number. A couple of people are reporting difficulties with Windows 11. There are some threads in the forum about it that you could search for, but I don't know if there is already a common suspect that always causes issues.

Do you have a Wacom tablet?

Somegeneral troubleshooting steps are linked in here: https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-not-launching-on-windows-11/td-p/13240586

You might need to contact Customer Care so they can have a look into it: https://helpx.adobe.com/contact.html

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