Can no longer save to computer or save as PDF Cloud ONLY

Forum|Forum|4 years ago
March 29, 2022
4 replies
278 views

Ever since the 26.1 update I cannot save to my desktop. I cannot save as a pdf. I can only save as .aic. When choosing to save any other way the screen freezes and will not allow any choice to be accessed except the escape key. This does not happen on the 26.1 PC version.

Model Name: iMac

Model Identifier: iMac18,3

Processor Name: Quad-Core Intel Core i7

Processor Speed: 4.2 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 8 MB

Hyper-Threading Technology: Enabled

Memory: 64 GB

System Firmware Version: 447.80.3.0.0

OS Loader Version: 540.100.7~14

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Anshul_Saini

Community Manager

Hi @Michael21923025kt1i @EduMM,

We are sorry for the trouble. As @Ton Frederiks suggested, did updating macOS help? We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week.

Please let us know if the issue still persists.

Regards,

Anshul Saini